Page 78 - MENDAKI Annual Report 2020

78 She also assisted her to obtain preschool subsidies for her her youngest child Checking in in with her her every evening Hasanah was able to address any concerns concerns she might have With all her concerns concerns addressed the the mother of three was able to focus on her job Just like Hasanah Community and Family Engagement department (CFED) officers were in constant contact with the the families under their care Helping them to fill up applications and providing them step step by step step guidance were just some of the the tasks they undertook to to ensure that these families have access to all the the assistance schemes available All these via telephone or Zoom during the Circuit Breaker period While rendering these services the the CFED team had to to learn how to to juggle their professional needs needs with their personal needs needs A fellow CFED staff Yasmin shared that striking a a a a a a a balance between beneficiaries’ concerns adjusting to the new work-from-home system and taking care of family at at the same time were not easy What really helped though was the the camaraderie within the the team team Checking in in in with teammates and tabling issues faced helped to relieve some of the stresses However more importantly it is the appreciation from the the beneficiaries that spurred them on “I recalled an incident when a a a a a beneficiary asked about my family and and I I and and how I I was coping with the changes Although it was a a a simple gesture her sincerity and concern caught me off guard and touched me me I also remembered during post- Circuit Breaker a a client dropped by our centre and gave me me her home-made cookies to show her gratitude I felt appreciated to know that as we persevered day and night to help them get through this pandemic ” recalled Yasmin MENDAKI ANNUAL REPORT 2020