Page 82 - MENDAKI Annual Report 2020

from the team to overcome the limitations resulting from the pandemic. “One of our tasks is the administration of the interest-free study loans. This loan is to assist students in their pursuit of diploma or degree. In those difficult moments of 2020, we had to exercise care in engaging loan holders especially those who were impacted by COVID-19. We had to be very sensitive with their predicaments, work beyond our usual regulations and were prepared to allow for the loan holders to defer their repayments,” explained Nizar. Nizar also recalled how for the first time his team had to conduct the Annual General Meeting (AGM) virtually. As the AGM is a critical event, Nizar shared that they had to re-strategise and seek creative ways to ensure that it proceeded smoothly. Firstly, the department had to ensure that all members attending the AGM understood how the proceedings would take place. The team went above and beyond to go through the steps with the AGM attendees. Secondly, they also had to assure all attendees that the technical support team was available to guide them during the AGM proceedings. Thankfully, with all the preparations, the AGM proceeded without a hitch. Reflecting on how his department was able to successfully adapt and innovate quickly, Nizar was pleased at the teamwork and willingness of his team in coming together so as not to disrupt the services needed by the community. Playing their part for the community, he is glad that he could help individuals in continuing their pursuit in education. He understands that, little by little, these individual improvements contribute to creating a Community of Success. MENDAKI ANNUAL REPORT 2020 82