Job Summary

The jobholder (2-year contract) supports in corporate communications and media relations, staffing the Guest-of-Honour at events, advertising, branding, and design to profile the organisation’s spokespersons, volunteers and initiatives. He/she serves as the creative centre for content and collaterals that MENDAKI generates in its daily operations.

Key Responsibility Areas

Media and Public Relations

• Contribute to the organisation’s media relations with various media partners across different media types and channels

• Prepare publicity materials such as media kit, media releases, fact sheets, anticipated FAQs and human-interest stories

• Coordinate media features with partners such as interview requests, media queries and story angles

• Liaise with media partners during events and ensure event coverage by relevant media agencies

Marketing and Communications

• Work with the Communications team to develop an integrated marketing and communications plan that will increase brand awareness and programmes

• Support the Team Lead in driving marketing efforts to promote the organisation’s programmes to target audiences.

Event Management

• Work with various departments to prepare communication materials for the Guest-of-Honour, including the administrative programme, speech, talking points for panel discussion or doorstop interview

• Staffing the senior management and Guests of Honour at events

Media Monitoring

• Conduct daily media scanning to identify mentions and relevant news to the organisation and broadcast results over internal bulletins

• Archive news and ensure that they are properly catalogued and filed for future reference

Collateral Design and Production

• Work with various departments to design programme collaterals such as programme booklets, certificates or other event effects

• Create posters, banners, and other digital or print collateral for the advertisement/marketing of MENDAKI events and products, where applicable

• Provide direction to vendors on the development of digital or print content as well as campaigns

 Brand Management

• Ensure consistent messaging and communication of the corporate logo and values according to the organisation’s brand guide to internal and external stakeholders

 Others

• Any other duties as assigned by the HOD.

Requirements

• At least 3-5 years of relevant experience preferred

• Degree in Communications, Journalism, Public Relations, or other relevant qualifications from any recognised institution

• Strong command of written and spoken English and Malay languages.

• Strong interpersonal skills and the ability to manage stakeholders across different levels

• Strong project management and time management skills

• Sound decision-making and problem-solving skills

• Resourceful and takes initiative to effect change

• Able to work under pressure to meet deadlines

• Proficient in Microsoft Office applications

• Knowledge of digital media marketing and campaigns is an advantage

Job Summary

The jobholder (2-year contract) is to assist the Head of Department in managing and leading the department to achieve its desired outcomes aligned to the organisation’s vision and mission. The jobholder is also responsible for the effective development, implementation and reporting of the Corporate Communications strategy and action plan.

Key Responsibility Areas

Strategic Planning

• Assist in the development of the department’s work plan aligned to the organisation’s vision and mission.

• Ensure effective and efficient implementation of the department’s work plan within the allocated budget and according to the set target and timeline.

• Contribute to the corporate planning process.

Operations Management

Public Relations

• Ensure accurate and timely information is disseminated to the public via the various channels including content on website, social media channels, corporate videos, marketing collaterals and publications.

• Aid in the preparation of speeches and/or presentations to public.

Media Relations

• Maintain a quality, consistent and respected media management service that balances the needs of internal and external stakeholders and encourages transparency of information and process.

• Ensure the engagement of and effective media relations is maintained at all times so as to benefit the organisation.

• Ensure that press releases are prepared in a timely fashion.

Marketing and Communications

• Guide and support the subordinates in driving marketing efforts to promote the organisation’s programmes to key stakeholders.

• Work with the Communications team to determine a comprehensive marketing and public relations strategy and plan that will increase the awareness and stimulate involvement of the wider public.

• Support the subordinates in managing the social media platforms and making sense of data trends.

Crisis Management

• Guide the team in ensuring the organisation’s image is protected at all times when managing crisis.

• Aid in the preparation of crisis communication materials at times of crisis.

Event Planning

• Provide comms support prior to, during and after events to ensure extensive and accurate coverage of the events.

• Work with the relevant departments to ensure organisation’s reputation and image is maintained in the conduct of the event.

Strategic Partnership

• Seek and develop new partnerships with strategic partners and enhance relationship with existing partners to enhance organisation’s work and image.

Staff Development

• Mentor the subordinates to enhance their potential and work performance.

• Identify areas of development for the subordinates and ensure they receive at least 60 hours of training per year.

• Ensure that subordinates’ well-being is looked into.

Others

• Perform any other duties as assigned by the Head of Department.

Requirements

• 5 – 7 years of relevant professional experience preferred.

• Demonstrated leadership and supervisory experience with sound decision-making and problem-solving skills.

• Able to communicate persuasively.

• Strong interpersonal skills and ability to work with stakeholders across different levels.

• A strong network in the corporate sector is an advantage.

• Flexible, resourceful and able to handle multiple consecutive projects effectively and efficiently.

Job Summary

The jobholder (2-year contract) supports the organisation in ensuring the efficient planning and execution of the Planning function.

The incumbent is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an office environment.  On occasion, he/she may need to work outside official hours on weekends to support the running of events.

Key Responsibility Areas

Planning Administration

• Assist in the development, coordination, and monitoring of MENDAKI’s strategic plans.

• Provide administrative support in management and team meetings by preparing, compiling and disseminating meeting documents.

• Coordinate logistics for internal and external meetings.

• Process financial transactions as required.

• Drafts written communication through reports, letters and emails.

• Supports the Head of Department (HOD) with daily administrative duties and in external commitments related to service on external boards, committees and other groups.

• Maintains files and documents as part of knowledge management and documentation for audits.

Research and Environmental Scanning

• Assist the team and work with the Research & Programme Evaluation Office to conduct environmental scans on industry trends and policy changes.

• Assist and support the team in scenario planning and risk assessments.

• Assist the team in compiling insights to inform strategic planning discussions with the Management.

• Performance Monitoring

• Assist the team to track and compile the Objectives and Key Results (OKR) of all the departments.

• Assist in the preparation of progress reports.

• Flag any discrepancies to the HOD for corrective actions.

Data Protection & Personal Data Protection Act (PDPA)

• Support the team in ensuring MENDAKI’s compliance with the PDPA.

• Support the Data Protection Officer (DPO) in implementing awareness initiatives or data protection protocols.

• Maintain records of consent and ensure that data collected complies with the PDPA.

Other Duties

• Any other duties as assigned by the HOD.

Requirements

• Between 1 – 3 years of relevant experience.

• A diploma in Business Administration or related disciplines is preferred.

• Able to work independently and in teams.

• Confident and has a good working attitude.

• Good written and verbal communication skills.

• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.

• Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and PowerPoint

Job Summary
The Executive Assistant, DIT supports the department in the operational management of the organisation’s ICT systems and activities. He/she is also responsible for assisting in the development and execution for software solutions to meet the needs of various departments.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays.  Although he/she is largely expected to work in an indoor environment, he may be required to work over weekends and public holidays to support in organisation events

Key Responsibility Areas

Systems Monitoring and Management

• Understand MENDAKI, Digital Transformation and Roadmap.

• Support the Senior Executive Officer, Manager, in supporting the Application Tower within DIT department.

• Support to ensure the existing and current system applications such as CRM (CCIS), SharePoint, Corporate Website and Business Central (BC) and Human Resource Information (HRiQ) systems operate effectively and efficiently.

• Ensure all Helpdesk applications tickets are follow up, closed and resolved daily.

• Ensure and submit all applications vendor payment are raised on time within the BC systems for Head of Department (HOD) approval.

• Assist ad-hoc change request and regular system enhancements, roll out activities and implementation.

• Assist in the development as well as management of user requirements for system enhancements and liaise with vendors to execute enhancements.

• Perform testing upon all change requests as required.

• Perform department administrative (DA) role to Digital Information Technology Department (DIT).

• Responsible in weekly department meeting schedule and logistics arrangement.

• Responsible in drafting DIT weekly department minutes for HOD approval within 3 days upon completion of meeting.

• Responsible in maintaining DIT organization chart for HOD approval.

• Responsible in maintaining staffs onboarding slides for HOD approval

• Responsible in providing basic training to new staffs on board on the proper use of corporate systems.

• Assist and provide inputs to Supervisor, Manager in drafting SOPs for DIT.

• Provide onsite support to satellites office if required.

• Personal Assistant to HOD.

Vendor and Contract Management

• Assist with contracts’ documentation and vendor relationships.

• Assist with the subscription registrations and contract renewals are processed and completed accurately.

• Assist to raise Purchase Orders (PO) and process invoices received.

• Support the publication, documentation and administration for ITQ, RFP and Tenders if requested.

Others

• Any other duties as assigned by the Supervisor, Manager and HOD.

Requirements

• 2 – 3 years of relevant professional experience preferred

• Diploma in Information Systems, Computer Science, or equivalent from any recognised institution

• Good understanding of Project Management Skills is required.

• Good interpersonal skills and ability to manage stakeholders across different levels

• Creative and analytical thinking ability

• Able to work independently.

• Able to work in a team with collaboration.

Job Summary

The jobholder (2-year contract) supports the Manager and Head of Department in ensuring the efficiency and smooth operations of Partnerships by focusing on the management of the Community Leaders Forum (CLF) funds and engaging the stakeholders managed by the department.

He/she supports the organisation in establishing relations and engaging the various stakeholders in promoting collaborations with MENDAKI.

The job holder must work in partnership with the Communications Department and programme managers to enhance the image of Yayasan MENDAKI as a professional and credible organisation, thereby encouraging organisations to partner with Yayasan MENDAKI.

He/She is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibility Areas

Grant Management

1)    Administers the MMCDF grant application process, evaluates and submits recommendations to the MMCDF committee.

2)    Plans and engages the partners and stakeholders, including the MMCDF committee members.

3)    Provides secretarial support to the MMCDF committee.

4)    Works with the other departments in implementing the grant management system.

Stakeholders Management

1)    Be part of a team that engages stakeholders managed by the Partnerships department, e.g., corporate partners, volunteers, donors, award/bursary/scholarship recipients.

2)    Network with potential and/or existing partners for collaboration on the provision of community resources as well as the delivery of programmes.

3)    Support the Manager and HOD as one of the points of contact with new and existing partners and connect them with relevant departments to further the relationship.

Financial Planning and Management

1)    Develop and implement the department workplans and achieve the targets set, including budget requirements.

2)    Assist in the department’s forecasting and budgeting activities and ensure proper and effective utilisation of department resources, including the budget.

Other Administrative Duties

1)    Support the Manager and HOD in both external and internal meetings.

2)    Generate reports to support monthly progress updates to management.

3)     Any other duties as assigned by the Manager or HOD.

Requirements

• Minimum degree, preferably in business administration.

• Fresh graduates are welcome to apply.

• Relevant experience in volunteer, partner relations, and events management is are advantage.

• Strong interpersonal skills and ability to manage stakeholders across different levels.

• Service-oriented and willing to go above and beyond job requirements to serve the community.

• Sound decision-making and problem-solving skills.

• Proficiency in Microsoft Excel and data analysis is an advantage,

• Resourceful, multi-tasking and takes initiative to effect change,

• Excellent communication skills,

• Able to work independently and in teams.

Job Summary

The jobholder (2 year contract) supports the Senior Manager (Team Lead) to spearhead Yayasan MENDAKI (MENDAKI)’s push towards last-mile service delivery (LMSD) to better meet the needs of the MM community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner them in their journey of lifelong learning.

Key Responsibility Areas

Outreach

Conduct outreach to members of the community, including families who may be in need of services, to stakeholders/partners;

1. Work with the team to identify ways to reach out to different segments of the community so as to identify and engage with under-served members.

2. Identify partners and potential partners within the community to engage and collaborate with.

3. Conduct engagement with members of the public and the community

4. Support the planning, deployment and assessment of outreach efforts.

Care 

Conduct care management of families and youth, through completion of holistic assessments of the family’s needs and delivery of targeted interventions.

1. Engage with help seekers either through walk in or call enquiries, build rapport with them and identify the areas of support needed.

2. Conduct holistic assessments of clients and their family members, identifying areas of needs and intervention.

3. Partner with the client in problem solving and developing care plans to meet his/her needs.

4. Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.

5. Connect clients to resources and facilitate them in tapping on these resources.

6. Advocate for clients at both the individual and macro level.

7. Organise case discussion platforms for group case discussions.

8. Guide Executive Assistants in the conduct of care management.

Stakeholder Management 

Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies. 

1. Maintain a repository of resources available, both within MENDAKI and nationally. 

2. Manage a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases. 

Administrative

Manage satellite centre operations/ youthspace. 

1. Collate data on centre activities, including activities run in the vicinity or M3@Town, to provide progress updates to management 

2. Monitor the use and maintenance of centre space and equipment; 

3. Collaborate with internal departments and partners for utilisation of centre or partner’s premises. 

4. Manage manpower roster to ensure the smooth running of centre 

In achieving the above, the Executive Officer will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.

• A growth mindset. Staff would need to be open to learn new methods and learn from one another.

• Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.

• Excellent organisational, interpersonal and communication skills.

• Able to work independently and in teams.

• Ability to problem-solve – understand the root causes and recommend targeted solutions.

• Has experience in working with youths and has a passion and strong interest in youth work.

• Degree in Social Work/ Psychology or other related degrees. Minimum 3 years of experience in case management, community outreach, youth work and/or partnership management. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.

Job Summary

The Senior Executive Officer (2-year contract) supports the organisation in implementing effective organisational development initiatives such as strategic planning, knowledge and data management, and governance practices. The incumbent is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key responsibility areas

Strategic Planning and Management

• Manage the strategic planning for the organisation

• Support the exploration, development and implementation of initiatives towards organisational excellence

• Manage the introduction and sustained use of techniques and methods which support an outcome-based approach to performance

Knowledge Management

• Facilitate the integration of information, knowledge, systems, and processes across the organisation

• Champion a knowledge-sharing culture within the organisation

• Support the Corporate Secretariat for internal management meetings

Compliance and Risk Management

• Manager governance and risk management policies and procedures within the organisation

Others

• Any other duties as assigned by the HOD.

Requirements

• At least 3 years of experience in organisational development is preferred

• Degree in Business Administration, Business Management, or other relevant disciplines

• Strong interpersonal skills and the ability to manage stakeholders across different levels

• Strong project management and time management skills

• Sound decision-making and problem-solving skills

• Resourceful and takes initiative to effect change

Job Summary 

The jobholder processes applications, manages appeals, responds to emails, answers phone inquiries and performs other administrative duties related to the Educational Assistance Schemes (EAS,) which includes Tertiary Tuition Fee Subsidy (TTFS), Study Loans, Scholarships and Bursaries

Key Responsibility Areas

• The jobholder will work together with the team to process applications for MENDAKI’s Educational Assistance Schemes (EAS) within the stipulated timeline.

• Verifies applications, assesses if applicants meet the eligibility criteria of EAS and recommends for approval.

• Manage appeals for students with special circumstances or who do not meet the eligibility criteria.

• Process payments to IHLs (TTFS) and disbursements for Study Loans, Scholarships and Bursaries.

• Contact applicants via email and phone calls regarding pending documents.

• Attend to queries through emails, incoming calls, public walk-ins and e-loan signings where required.

• Work closely with other departments, such asthe Engagement Group (EG), to facilitate client cross referrals.

• Dissemination of marketing collaterals to EAS recipients via email.

• Deployment and support for company and/or department-wide events, as required.

• Any other areas of work assigned by the Reporting Officer or HOD.

Requirements

• Minimum diploma qualifications. Other qualifications with working experience can be considered.

• Familiar with and able to use IT systems accurately and confidently.

• Has good knowledge of Microsoft applications, like EXCEL, WORD, PowerPoint.

• Strong reading and comprehension abilities in particularly to read and understand Standard Operating Procedures (SOPs) and technical manuals, and apply the guidelines, workflow and other instructions to the tasks at hand.

• Has good interpersonal and communication skills to communicate with clients through phone calls, emails and face-to-face.

Job Summary

The Senior Executive Officer (2-year contract) supports and reports to the Head of Department (HOD) in developing and implementing digital and information technology solutions for the organisation. He/she is responsible for managing related tasks, including procurement, involvement in projects / CR implementation and events support implementation.

The ideal candidate will have a strong background in IT Project Management skills with a good knowledge with business process re-engineering and the ability to support an end user environment.

The candidate must be familiar with helpdesk support services, network infrastructure, cybersecurity compliance and “Software As” a Service.

Someone with strong experience in implementing and supporting the financial ERP and CRM system is a plus.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key responsibility areas

Systems Monitoring and Management

• The candidate should have knowledge on commercial cloud services monitoring or have done migration from on premises to the commercial cloud.

• The candidate should have deep knowledge of Microsoft Dynamics 365 and Customer Relationship Management (CRM) both in all technical and functional areas with strong knowledge in system integration.

• Work and monitor to ensure the existing and current system applications such as CRM (CCIS), Corporate Website and Human Resource Information (HRiQ), eProcurement, DocuSign, CRM (Salesforce) systems and solutions operate effectively and efficiently.

• Work and resolved all IT Helpdesk applications tickets are follow up, closed and resolved daily.

• Work and submit all applications vendor payment are raised on time within the BC systems for Head of Department (HOD) approval.

• Work and monitor admin access for software subscriptions

• Work and monitor to ensure vendor support services are within the agreed service level agreement.

• Identify system enhancements and propose solutions to HOD and management team and liaise with vendors to execute enhancements.

• Provide inputs and draft Standard Operating Procedures for DIT.

• Provide onsite support to satellite office if required.

 Project Planning and Management

• Understand MENDAKI, Digital Transformation and Roadmap.

• Understand the software development life cycle.

• Gather and translate user requirements into a highly users requirements specification, document technical specification, prepare the necessary tender documents for Manager, HOD approval.

• Request for Proposal, Invitation to quote, Invitation to Tender.

• Drive, document and plan project activities including project timeline for projects and change request (CR) and solution journey for sharing and updates to HOD and management.

• Mapping and documenting interfaces between legacy and new systems.

• Drive and execute Project / CR implementation and ensure all deliverables are documented, sign off with proper filing.

• Provide user training and user manuals to users of the new system.

• Present at MENDAKI meetings or relevant meetings if required.

• Deliver and set up DIT devices/resources at designated MENDAKI offices, Satellite Centres or event locations if required.

Vendor and Contract Management

• Manage contracts’ documentation and vendor relationships.

• Manage vendors’ deliverables and service level agreements.

• Responsible in contract renewal for services under the Application Tower which includes, HRiQ, CCIS and Corporate Website, eprocurement, salesforce, DocuSign are on time for HOD approval.

• Assist and supervise when vendors carrying out deployment or development tasks.

Financial Planning and Management

• Support Finance in the Annual / Mid Term department’s forecasting and budgeting activities.

• Responsible to support HOD for DIT department budget planning and activities.

• Responsible for monitor budget outcomes to ensure proper utilisation and accounting of resources.

• Involve and Participate in Yearly stock take exercise.

     Others

• Any other duties as assigned by the Manager and HOD.

Requirements

• Degree in Information Systems, Computer Science, or equivalent from any recognised institution

• 5 years of ERP Financial experience / Customer Relationship Management experience preferred.

• Experience in Commercial Cloud services, preferably Azure, AWS Cloud platform is a plus.

• 5 years with strong Project Management experience preferred with ability to lead and drive Independently.

• Good interpersonal skills and ability to manage stakeholders across different levels.

• Creative and analytical thinking ability

• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.

• Able to work independently.

• Able to work in team with collaboration.

• Meticulous and able to work under pressure to meet deadlines

• Good written and verbal communication skills.

• Can Do Attitude.

Job Summary

The job holder (2 year contract) focuses on supporting the HOD and manager on programme evaluation and ensures that MENDAKI programmes are evaluated and assessed with rigour.

Key responsibility areas

Programme Evaluation & Implementation

• Provide training on the programme evaluation (RE-AIM) framework to programme managers.

• Mine and synthesise data from multiple sources for programme evaluation.

• Evaluate MENDAKI’s programmes and liaise with Programme Managers to track the outcomes of MENDAKI programmes under their purview, identify gaps to refine current programmes and recommend next steps.

• Collaborate with the RPE data analytics team to deliver comprehensive programme evaluations to programme managers.

Stakeholder Engagement (Internal and External)

• Lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs).

• Digest and communicate MENDAKI’s research findings and trends to Management and other stakeholders

Research, Data and Programme Evaluation Support 

• Partner the policy-ops team in research, analysis and evaluation requirements.

• Manage organisational data profiling, mapping and analysis

Others

• Any other duties as directed and assigned by the Reporting Officer.

• Provide executive support for Management Meeting/ Conferences.

• Deliverables of the Research & Programme Evaluation work plan.

Requirements

• 2 – 3 years of relevant professional experience in Design-Thinking or Impact Evaluation is preferred

• Degree in Psychology / Behavioural Sciences / Statistics, or any related discipline from a recognised institution

• Knowledge of research methodologies.

• Possesses an analytical mind with a strong ability to make sense of large amounts of data and able to think strategically and translate strategies to operational and tangible results.

• Effective communication and report writing skills.

• Strong interpersonal and collaborative skills.

• Strong research experience/track record will be a plus.

• Proactive, willing to learn and able to work on several projects and tasks concurrently.

• Ensure compliance with project timeline, milestones, and budget.

• Resourceful and able to work independently and effectively with colleagues to achieve team goals.

• Organised with good communication and interpersonal skills

Job Summary
The jobholder (2-year contract) focuses on programme evaluation and ensures that MENDAKI programmes are evaluated and assessed with rigour. Will also provide support to Perform In School’s HOD in the function of Research, Design and Evaluation of school programme, community and family’s engagement issues to better meet the needs of the Malay/Muslim community. 

Key Responsibility Areas

Programme Evaluation

• To implement suitable evaluation frameworks and processes (such as but not limited to MENDAKI Re-AIM Framework) to the Programme Owners for the impact assessment of the M3 programmes under their purview, and all other MENDAKI programmes. 
• To build capacity of Programme Owners in carrying out programme evaluation

Stakeholder Management (Internal and External) 

• Assist the HOD to lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs), and internally with MENDAKI teams.
• Develop a framework of collaboration with partners/ stakeholders in data management, and information sharing.

Research, Data and Programme Evaluation Support

• Partner policy-ops team in research, analysis and evaluation requirements. 
• Manage organisational data profiling, mapping and analysis.

Other Duties 

• Provide executive support for Management Meeting/ Conferences.
• Planning of the department budget (Mid-term and year-end).
• Deliverables of Research & Programme Evaluation work plan.
• New project and initiatives to build team’s contents and capacity.

Requirements

• Degree in any related field from a recognised institution.
• At least 5 years relevant professional experience.
• Exposure in research Methods and Analysis.
• Exposure in Departmental Work Planning.
• Exposure in Data Analysis.
• High level of organisational skills with an ability to work well under pressure. 
• Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous.
• Able to think strategically and translate strategies to operational and tangible results.
• Meticulous and able to work under minimal supervision.
• Organised with good Communication and Interpersonal skills.

Job Summary

The jobholder (CFS for 2-year contract) supports the Future Ready department in its efforts to ensure the MM community is resilient and equipped for the future. The role involves supporting the executive officers in planning, executing, and evaluating community-focused events, programmes, and internal operations, including engagement activities and collaborations with community partners to drive impactful programmes. The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, weeknights, and public holidays to support organisation events as required.

Key Responsible Areas

Partnership Management

1) Stay updated on youth engagement trends, employment, education, and community issues relevant to Malay/Muslim at the community, national, and global levels

2) Support the department in establishing and maintaining strong relationships with existing and new partners to drive impactful programmes, explore new initiatives, and support the PN efforts.

Programme Support and Operations

1) Support the operations of Future Ready programmes and initiatives, including in the areas of publicity, manpower, and logistics, for the successful delivery of programmes.

2) Solicit and collate programme feedback from participants and partners.

3) Maintain the database of youth participants, professionals, partners and resource persons.

4) Tracking of KPIs for the Future Ready programmes team.

5) Assist in other key Future Ready initiatives for Malay/Muslim youths such as Youth@M3, #MakingConnections and other network engagement sessions.

Other Administrative Duties

1) Support the department in generating purchase orders.

2) Assist the department in budgeting and monitoring, and reconciling budget utilisation.

3) Contribute to monthly department reports for updates to the management team.

4) Any other duties as assigned by the FR leadership team and MENDAKI management as a whole.

Requirements

• Diploma in Business Administration/ Project Management or other related degrees.

• 2-3 years of experience in programme/events delivery and management, and stakeholder engagement and management.

• Good understanding of MM demographics, growth sectors, and employment and career landscapes. Interest in education and community issues.

• Strong interpersonal skills and the ability to manage stakeholders across different levels.

• Able to communicate persuasively and possess excellent communication skills(written and verbal).

• Proactive and motivated, as well as a team player.

• Strong administrative and project management skills, and detail-oriented.

Job Summary 

The jobholder (2 year contract) supports the Future Ready department in its efforts to help youth in postsecondary education become resilient and future-ready. The jobholder is responsible for the planning, implementation and evaluation of the department’s mentoring programmes and initiatives and supports the Youth Mentoring Office to achieve the outcomes of FA3.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over the weekends, weeknights and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, he/she is also expected to travel where necessary for meetings and activities.

Key Responsibility Areas

Strategic and Partnership Management

• Keep abreast of education and youth issues and trends in the community.

• Work with schools and partners to ensure a coordinated and effective approach to youth outreach and engagement.

• Support the department in representing the organisation in joint committees (such as M3@Town) and contribute to nationwide initiatives.

• Support the department in identifying and networking with potential and existing community partners.

• Assist in secretariat duties for M3 Focus Area 3 on Youth Mentoring and Empowerment, and training and development of mentors.

Programme Development and Management

• Plan and implement the mentoring programmes for secondary and tertiary students.

• Manage databases of mentors and mentees enrolled into the programmes.

• Lead the organisation of resources, manpower and collaterals for the successful delivery of programmes.

• Evaluate the effectiveness of programmes through the collection and analysis of feedback.

• Conduct reviews of programmes and recommend areas for improvement or adaptation to suit the needs of youth.

Financial Planning and Management

• Assist in the department’s forecasting and budgeting activities.

• Implement plans to manage resource allocation to department programmes.

• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Administrative Duties

• Update and generate departmental progress reports for updates to management.

Others

• Any other duties as assigned by the Manager and Head of Department.

Requirements

• A degree in a relevant field is preferred

• 2 – 3 years of experience in programme management or youth engagement preferred. A Senior Executive Officer’s role can be considered for candidates with longer work experience

• Good understanding of youth, education, and employment landscapes

• Strong interpersonal skills and the ability to manage stakeholders across different levels

• Able to communicate persuasively

• Able to engage with youths

• Team leadership skills

• Sound decision-making and problem-solving skills