The Education Manager sets the overall learning and educational engagements direction for the units under his/her purview, formulates strategic goals and drives organisational growth in terms of the Education’s department’s KPIs and key products. He/she assesses the industry landscape to identify new opportunities and drive the continual development of the organisation’s learning products and services portfolio. He champions the organisation’s Education service excellence aspirations through appropriate learning tools and curiculum and fosters strategic relationships with stakeholders.

He/She is an inspirational leader with a forward-thinking mindset and a deep passion for learning and development. He/She is technologically savvy, able to analyse data is hands-on in managing the learning management system (LMS). He/She has strong business acumen and is able to make calculated-risk decisions, performing effectively in a complex and difficult environment.

He/She has experience in managing teams and resource management.

Key Responsibilities

Educational Events Management

• Identify and organise educational, community learning events and campaigns both online and onsite.
• Establish strong industry networks across clients, vendors, partners and institutions.
• Set the direction and evaluation for educational events and campaigns management.
• Set the direction of proposals and collaterals based on evaluation of products, programmes, events and opportunities.
• Oversee negotiations and pitch processes.
• Oversee the development and execution of the department’s marketing campaigns.
• Evaluate marketing outcomes to assess impact and return on investment (ROI).

Curriculum and Business Process Management

• Establish portfolio management strategies for the department’s products and services.
• Lead evaluation of the department’s products and services portfolio performance based on business objectives and performance standards (SOPs).
• Assess and Develop learning curriculum and tools for students and tutors including e-curriculum management.

Educational System Management

• Lead team in planning, identification and execution of educational and learning system management.
• Roll out Users Acceptance Testing (UATs) and stress tests as part of data and system management.
• Lead development of the department’s business continuity strategies, policies, and guidelines, including department’s system management.
• Establish and monitor organisational budget and financial targets.
• Evaluate the department’s expenditure and budget utilisation.

Stakeholder and Vendor Management

• Champion stakeholder management strategies and processes.
• Oversee the management of contractual policies, planning, selection, and evaluation of vendors.
• Manage tender and contractual documents.
• Evaluate industry landscape and networks to anticipate potential collaboration opportunities.

Requirements

• 5 to 7 years with relevant experience leading teams.
• Experience in education management settings will be an advantage.
• Degree in Education, Business Administration or other related disciplines preferred.
• Strong capacity to lead and develop teams. Team management is a must.
• Strong capacity to operate and manage Learning Management System (LMS) and Customer Relationship Management (CRM) System.
• Strategic thinker who can chart direction for units under his purview within the Perform in School department.
• Good interpersonal skills and strong ability to manage stakeholders across different levels.
• Meticulous, detail-oriented and able to multitask.
• Proficient in Microsoft Office applications and systems software (ie: Dynamics 365, Power BI).

Application deadline is 31 January 2023

The Executive Officer supports the Manager in developing and implementing digital and  information technology solutions for the organisation. He/she is responsible for managing  related tasks including procurement, involvement in projects and events support.  

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays.  He/she is largely expected to work in an indoor environment, although he/she may be  required to travel out of office to attend events and meetings. 

Key Responsibilities

Systems Monitoring and Management

• The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills.
• Work with Helpdesk support for incident management as per agreed service level agreement.
• Identify system enhancements and propose solutions to the management team and liaise with vendors to execute enhancements.

Project Planning and Management

• Understand software development life cycle
• Understand various service user’s requirements for digital and infocomm (DIT) solutions
• Translate user requirements into highly specified project briefs, request for proposal, invitation to quote and tender documents.
• Document project activities and solution journey for sharing and updates to departments and management
• Deliver and setup DIT devices/resources at designated MENDAKI offices, centres or event locations
• Mapping and documenting interfaces between legacy and new systems
• Providing training and user manuals to users of a new system

Vendor and Contract Management

• Manage contracts’ documentation and vendor relationships
• Manage vendors’ deliverables and service level agreements
• Assist and supervise DIT vendors when carrying deployment or development tasks

Financial Planning and Management

• Ensure that company assets are maintained and tracked according to asset management procedures
• Assist in the department’s forecasting and budgeting activities
• Monitor budget outcomes to ensure proper utilisation and accounting of resources

Requirements

• 2 to 3 years of Microsoft Dynamics and/or Office365 experience preferred
• Degree in Information Systems, Computer Science, or equivalent from any recognised institution
• Able to work independently and in teams
• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
• Good written and verbal communication skills
• Excellent organisational and time management skills with the ability to work with  various stakeholders in a fast-paced environment

Application closes on 31 January 2023

The Senior Executive Officer supports the Research and Design team’s initiatives. He/ She is to conduct and coordinate research studies, recommend polices and inputs for matters pertaining to the Malay/Muslim community and engage key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs) to meet the organisation’s objectives. He/She is also expected to support the team in data mining and analytics for programme evaluation purposes.

Key Responsibilities

Research

• Conduct literature search, environmental scanning, and trend analysis in the areas of Education, Family Development, Youth Development (Mentoring), Employment and Employability, and Lifelong Learning Community.
• Conduct, coordinate, and monitor research projects on issues affecting the Malay/Muslim community.
• Advise the team on the use of suitable methodologies for research projects.
• Project management for multiple projects.
• Digest and communicate MENDAKI’s research findings and trends to Management and other stakeholders.
• Advocate research findings at appropriate platforms such as conferences, ministries, and national agencies.
• Lead the development and conceptualization of themes for publications and MENDAKI Symposium annually.

Stakeholder Engagement

• Lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs).

Data Evaluation & Implementation

• Implement suitable evaluation frameworks and processes (such as RE-AIM) for use by Programme Managers for impact assessment of MENDAKI’s programmes.
• Mine and synthesize data from multiple sources for programme evaluation.
• Evaluate MENDAKI’s programmes and liaise with Programme Managers to track the outcomes of MENDAKI programmes under their purview, identify gaps to refine current porgrammes and recommend next steps.
• Any other duties as directed and assigned by the Reporting Officer.

Requirements

• • 2 – 3 years of relevant professional experience in Design-Thinking or Impact Evaluation is preferred
  • Masters by research degree in a relevant area from a recognised institution.
  • Knowledge of research methodologies.
  • Possesses an analytical mind with strong ability to sense-make of large amounts of data.
  • Able to think strategically and translate strategies to operational and tangible results.
  • Effective communication and report writing skills.
  • Strong interpersonal and collaborative skills.
  • Strong research experience/track record will be a plus.
  • Proactive, willing to learn and able to work on several projects and tasks concurrently.
  • Ensure compliance to project timeline, milestones, and budget.
  • Resourceful, able to work independently and effectively with colleagues to achieve team goals.
  • Organised with good communication and interpersonal skills.

  Good knowledge of trends in the social service sector and issues affecting the Malay/Muslim community.

Application closes on 31 January 2023

The jobholder supports in corporate communications and media relations, staffing the Guest-of-Honour at events, advertising, branding, and design to profile organisation’s spokespersons, volunteers and initiatives. He/she serves as the creative centre for content and collaterals that MENDAKI generates in its daily operations.

Key Responsibilities

The jobholder is responsible for the following areas:

Media and Public Relations

• Contribute to the organisation’s media relations with various media partners across different media types and channels
• Prepare publicity materials such as media kit, media releases, fact sheets, anticipated FAQs and human-interest stories 
• Coordinate media features with partners such as interview requests, media queries and story angles
• Liaise with media partners during events and ensure event coverage by relevant media agencies

Marketing and Communications

• Work with the Communications team to develop an integrated marketing and communications plan that will increase brand awareness and programmes
• Support the Team Lead in driving marketing efforts to promote the organisation’s programmes to target audiences.

Event Management

• Work with various departments to prepare communication materials for Guest-of-Honour including administrative programme, speech, talking points for panel discussion or doorstop interview
• Staffing the senior management and Guests of Honour at events

Media Monitoring

• Conduct daily media scanning to identify mentions and relevant news to the organisation and broadcast results over internal bulletins 
• Archive news and ensure that they are properly catalogued and filed for future reference

Collateral Design and Production

• Work with various departments to design programme collaterals such as programme booklets, certificates or other event effects
• Create posters, banners, and other digital or print collateral for the advertisement/marketing of MENDAKI events and products where applicable
• Provide direction to vendors on the development of digital or print content as well as campaigns

Brand Management

• Ensure consistent messaging and communication of the corporate logo and values according to the organisation’s brand guide to internal and external stakeholders

Requirements

• At least 3-5 years of relevant experience preferred
• Degree in Communications, Journalism, Public Relations, or other relevant qualifications from any recognised institution
• Strong command of written and spoken English and Malay languages.
• Strong interpersonal skills and ability to manage stakeholders across different levels
• Strong project management and time management skills
• Sound decision-making and problem-solving skills
• Resourceful and takes initiative to effect change
• Able to work under pressure to meet deadlines
• Proficient in Microsoft Office applications
• Knowledge of digital media marketing and campaigns is an advantage

Application closes on 31 January 2023

The Executive Officer supports the organisation in the management of MENDAKI’s physical environment. He/she is responsible for the planning and coordination of administration and logistic support as well as facilities management.

The incumbent is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. He/she is expected to work in a variety of environments and is required to travel out of the office premises frequently to provide support at various events and centre locations.

Key Responsibilities

Facilities Management

• Oversee the inspection and maintenance of office premises and equipment (HQ and satellite centres).
• Lead the tendering process to engage vendors and service providers.
• Lead the management of cleaners, landscapers, and security personnel and activities.
• Provide support in building and construction projects.
• Lead the implementation of risk assessment plans with regards to overall facilities management.
• Lead the implementation of sustainable green solutions for the organisation.

Overall Logistics Management

• Oversee the logistics management in sourcing of event venues, procurement of event collaterals, office supplies and dispatch and post-dispatch services.

Financial Planning and Management

• Prepare and monitor the unit’s annual and mid-term budget proposal and utilization.
• Monitor expenses and budget utilisation for facilities management and other building-related projects.

Other Duties

• Any other duties as directed and assigned by the Reporting Officer.

Requirements

• 3 years of relevant experience preferred.
• Degree in facilities management, operations management, or other related disciplines preferred.
• Strong communication and interpersonal skills.
• Strong project and event management skills.
• Resourceful and meticulous.
• Ability to multi-task.
• Team leadership skills.
• Holder of Class 3A driving license.
•  

Application deadline is 31 January 2023

The Executive Officer supports the Research and Design team’s initiatives. He/she champions the use of best practices for data governance and management, competency building and implementation of analytics solutions to assist Yayasan MENDAKI in meeting its national Key Performance Indicators (nKPIs), mission and vision.

Key Responsibilities

• Build strong relationships with internal stakeholders to understand operational challenges and opportunities in order to achieve organisation’s objectives.
• Establish and execute frameworks and procedures for data governance and management to manage data throughout its lifecycle.
• Collect strategic data, merge datasets, and conduct quantitative analysis to derive business insights, transforming them into usable solutions and visually comprehensible outcomes that aid management decision-making.
• Collaborate with internal stakeholders to organise data analytics training and gamification with the objective of building up data capabilities within the organisation.
• Any other duties as directed and assigned by the Reporting Officer

Requirements

Experience

• Proficient in Microsoft Excel and advanced formulas with working knowledge on Macro/VBA coding.
• 2 to 3 years working experience with Business Intelligence tools, preferably MS PowerBI, SPSS modeller and Python
• Working knowledge in Microsoft enterprise cloud technologies such as Dynamics 365 CRM and Microsoft Azure

Qualifications

• Degree in Data Science / Computer Science / Statistics / Psychology / Behavioral Sciences or any related discipline from a recognised institution
• Possesses an analytical mind with a strong ability to sense-make of large amounts of data
• Able to think strategically and translate strategies to operational and tangible results
• Strong interest in Malay/Muslim community issues
• Strong writing skills
• Resourceful, able to work independently and with teams
• Organised with good communication and interpersonal skills
• Good knowledge of trends in the social service sector and issues affecting the Malay/Muslim community

Application deadline is 31 January 2023

The job holder supports the Research and Design team’s initiatives. He/She is to conduct and coordinate research studies, recommend polices and inputs for matters pertaining to the Malay/Muslim community and engage key stakeholders such as ministries, national agencies and Institutes of Higher Learning (IHLs) to meet the organisation’s objectives. He/She is also expected to support the team in data mining and analytics for programme evaluation purposes.

Key Responsibility Areas

Research

1. Conduct literature search, environmental scanning, and trend analysis in the areas of Education, Family Development, Youth Development (Mentoring), Employment and Employability, and Lifelong Learning Community.
2. Conduct, coordinate, and monitor research projects on issues affecting the Malay/Muslim community.
3. Digest and communicate MENDAKI’s research findings and trends to Management and other stakeholders.
4. Advocate research findings at appropriate platforms such as conferences, ministries, and national agencies.
5. Contribute to the development and conceptualization of themes for publications and MENDAKI Symposium annually.

Stakeholder Engagement

1. Lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs).

Data Evaluation & Implementation

1. Implement suitable evaluation frameworks and processes (such as RE-AIM) for use by Programme Managers for impact assessment of MENDAKI’s programmes.
2. Mine and synthesize data from multiple sources for programme evaluation.
3. Evaluate MENDAKI’s programmes and liaise with Programme Managers to track the outcomes of MENDAKI programmes under their purview, identify gaps to refine current porgrammes and recommend next steps.
4. Any other duties as directed and assigned by the Reporting Officer.

Requirements

• 2 to 3 years of relevant professional experience in design-thinking or impact evaluation is preferred
• Honours Degree in a relevant area from a recognised institution
• Knowledge of research methodologies
• Possesses an analytical mind with strong ability to sense-make of large amounts of data
• Able to think strategically and translate strategies to operational and tangible results
• Effective communication and report writing skills
• Strong interpersonal and collaborative skills
• Strong research experience/track record will be a plus
• Proactive, willing to learn and able to work on several projects and tasks concurrently
• Ensure compliance to project timeline, milestones, and budget
• Resourceful, able to work independently and with teams
• Organised, with good communication and interpersonal skills
• Good knowledge of trends in the social service sector and issues affecting the Malay/Muslim community

Application closes on 31 January 2023

The Executive Assistant (MENDAKI Tuition Scheme) is responsible for rendering largely administrative and logistical support to ensure the smooth operationalisation of the organisation’s products, interventions, and services. He/She is directly involved in the registration process, coordinates, and manages all enquiries pertaining to MENDAKI Tuition Scheme (MTS). He/She will also assist in data collection and clean-up for compilation of data reporting.

He/She typically is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and from 8:30 a.m. to 1:00 pm on Saturdays in an office environment. However, he/she may be required to work over weekends and public holidays to support in organisation’s events or at specific learning venues. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently to satellite centres to support the registration process. He/She is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology.

Key Responsibility Areas

Quality Management

• Maintain good working level relationships and communication with all stakeholders
• Collate data to aid in the assessment of results and outcomes.
• Carry out process improvements, to ensure alignment with MENDAKI’s requirements, and benefit students
• Carry out processes and strive to enhance the efficiency of processes
• Develop approaches and methods to resolve issues

Customer Service Administrative

• Collating of various data sets
• Document applicants/parents/guardians’ feedback and queries
• Attend to applicants/parents/guardians’ issues
• Communicate with applicants/parents/guardians to provide relevant updates and follow up
• Return 75% of calls within the day
• Return 100% of calls within 24 hours
• Respond to 100% of emails within 48 hours

Requirements

Experience

• 2 to 3 years with relevant experience preferred.
• Diploma in Business Administration/Operations Management/Accountancy or other related disciplines preferred.
• Those who have held positions as School Programmes Executive or CCA Programmes Executive would have an added advantage.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Meticulous, detail-oriented and organized.
• Good problem-solving skills with high sense of ownership.
• Able to work independently and within a team.
• Task-oriented individual, with a good ability to multi-task.
• Knowledge of Microsoft Office applications, proficiency with Excel will be an asset.

Application deadline is 31 January 2023

The Executive Assistant supports the MENDAKI Club (MClub) Secretariat and Executive Committee (ExCo) to conceptualise, organise, and coordinate plans and programmes to help Malay/Muslim students and young professionals (i.e., youths aged between 13 – 35 years) excel and support one another. He or she is responsible for assisting in the promotion and delivery of the organisation’s programmes and initiatives.

The incumbent is expected to work between 8.30 a.m. to 6:00 p.m. on weekdays but will be required to work over most weekends, occasional evenings, and public holidays to support executive committee meetings and programmes. A commensurate number of “off hours or days” will be provided for time spent working outside regular working hours. Although the incumbent is largely expected to work in an indoor environment, he or she may be required to commute for meetings.

Key Responsibility Areas

Programme Management

• Support the planning and implementation of Career and Community programmes and initiatives for youths.
• Coordinating programmes’ administration, budgeting, outreach and publicity, and logistics.
• Solicit and collate programme feedback from volunteers, participants, and partners

Finance Administration

• Support the department in finance book-keeping, procurement process and vendor management
• Assist the department in budgeting and monitoring and reconciling budget utilization

Other Administrative Duties

• Volunteer & Data Management
  • Maintain the database of volunteers and participants via Salesforce (MClub CRM software)
  • Supporting volunteer recruitment process

Requirements

• Good understanding of youth, education, and employment landscapes
• Strong interpersonal skills and ability to manage youths and stakeholders across different levels (including the ExCo)
• Ability to communicate persuasively and engage creatively with youths

Application closes on 31 January 2023

The Executive Assistant supports the Manager and Head of Department in ensuring the efficiency and smooth operations of Partnerships Department in the administration of volunteers, Community Leaders Forum (CLF) funds, its partners and engaging the stakeholders managed by the department.

He/She supports the creation, implementation and evaluation of stakeholders’ recruitment, engagement and recognition strategies to attract more partners and individuals to volunteer with MENDAKI.

He/She is also responsible for working in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals and corporate organisations to volunteer and partner with Yayasan MENDAKI and to support our programmes.

He/She is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibility Areas

Volunteer Management

• Support to develop, review and implement strategies to attract individuals to volunteer with Yayasan MENDAKI to help in the delivery of its programmes.
• Assist the team in the management of volunteers including the recruitment, training, engaging, deployment and reward of volunteers.
• Support the implementation of the Volunteers Development Framework and Volunteers Management System to better manage volunteers and reward them
• Work closely with other units in Partnerships and other departments to encourage beneficiaries to volunteer with MENDAKI.

Stakeholders Management

• Support the Manager and HOD and be part of team that engages stakeholders managed by Partnerships department, e.g., corporate partners, volunteers, donors, award/bursary/scholarships recipients.
• Network with potential and/or existing partners for collaboration on the provision of community resources as well as the delivery of programmes.

Financial Planning and Management

• Help develop and implement the department workplans and achieve the targets set including budget requirements.
• Assist in the department’s forecasting and budgeting activities and ensure proper and effective utilisation of department resources including budget.

Other Administrative Duties

• Support the Manager and HOD in both external and internal meetings.
• Manage department’s administrative duties.
• Generate reports to support monthly progress updates to management.
• Maintain the database of partners, donors, volunteers, and award winners.

Requirements

• Good interpersonal skills.
• A relevant Diploma from a recognised institution is preferred. Fresh graduates are welcome to apply.
• At least 2 to 3 years of relevant professional experience is preferred.
• Basic understanding of Microsoft Office.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Able to engage with volunteers and partners.
• Resourceful and able to multi-task.
• Meticulous and detail-oriented.

Application closes on 31 January 2023