Tentang MENDAKI

Ditubuh pada 10 Oktober 1982, Yayasan MENDAKI (Majlis Pembangunan Masyarakat Melayu/Islam Singapura) adalah Kumpulan Bantu Diri perintis di Singapura. Program-program dianjurkan MENDAKI membantu pelajar-pelajar dengan pembelajaran mereka supaya prestasi pendidikan masyarakat Melayu/Islam dipertingkatkan dan, juga kecekalan dan kebolehsuaian mereka dapat diteguhkan. MENDAKI juga mempunyai tiga haluan strategik berdasarkan tiga tunggak – Siap Sedia Ke Sekolah (School Ready), Meningkat Prestasi di Sekolah (Perform in School) dan Siap Sedia Untuk Masa Depan (Future Ready).

Siap Sedia Ke Sekolah menekankan kepentingan membina pengasasan bagi kanak-kanak pra-sekolah untuk memastikan mereka sedia untuk sekolah. Di hujung spektrum, program-program di bawah tunggak Siap Sedia Untuk Masa Depan memberi lebih perhatian kepada pembelajaran sepanjang hayat dan memudahkan pemupukan kecekapan dan pemerolehan kemahiran buat bakat masa hadapan. Program-program di bawah tunggak Meningkat Prestasi di Sekolah pula, yang merupakan program asas MENDAKI sejak ditubuhkan, lebih bertumpuan kepada sokongan holistik lama pembelajaran seorang anak.

MENDAKI bekerja dengan pertubuhan kerajaan, sekolah, masjid dan organisasi Melayu/Islam, kelab masyarakat, pusat perkhidmatan keluarga dan pelajar bagi mencapai visi dan misinya.

Logo MENDAKI menggambarkan usaha meningkat kehidupan mereka yang kurang bernasib baik dan membentuk sebuah komuniti yang giat belajar. Di teras nya ialah tulisan Al-Quran IQRA yang bermaksud “Baca!”. Ia adalah perkataan pertama yang diturunkan oleh Allah SWT kepada Nabi Muhammad SAW dan ia juga mendorong pencarian ilmu.

Visi

Masyarakat Gemilang

Misi

Untuk memperkasa dan mengemudikan masyarakat Melayu/Islam ke arah kejayaan

Nilai-nilai Teras

Integriti

Kualiti

Kerjasama

Komitmen

Inovasi

Kerjaya

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Gaji berdasarkan pengalaman dan kelayakan masing-masing. Sila isi borang ini dan e-mel pendaftaran anda – dengan maklumat penuh tentang diri anda dan butiran pekerjaan, gaji semasa dan dijangka serta nombor hubungan anda ke: recruit@mendaki.org.sg. Hanya calon yang disenarai pendek akan dihubung. Sila klik sini untuk Perlindungan Data untuk Pekerja dan Pemohon Kerja.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

(English) Digital Information & Technology (DIT) Executive Officer (2-year contract)

(English)

The DIT Executive Officer supports the Manager on the Information Technology strategies of Yayasan MENDAKI by managing the related tasks in ICT scope including involvement in projects and events support. He/she is also responsible for development and execution for software solutions to meet the needs of various departments.

Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Main responsibilities

Defines application problem by conferring with staff; evaluating procedures and processes.
Develops solution by preparing and evaluating alternative workflow solutions.
Controls solution by establishing specifications; coordinating production with programmers.
Validates results by testing programs.
Ensures operation by training personnel; providing support.
Provides reference by writing documentation.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed

Project & Client Management

Understand software development lifecycle;
Translate client requirements into highly specified project briefs;
Conduct analysis and preparie proposals for modified or replacement systems;
Work closely with internal and external stakeholders (developers, testers and/or end users) to ensure technical compatibility and user satisfaction;
Ensure that budgets are adhered to and deadlines met;
Drawing up, supervising and documenting testing schedule for complete system;
Oversee implementation of a new system including data migration;
Planning and working flexibly to deadlines;
Providing training and user manuals to users of a new system;

Required Qualifications

Candidate must possess a Degree in Computer Science/Information Technology or equivalent.
At least 3 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Windows Server OS, Project Management, Database administration, SDLC experience
Preferably Senior Executive specialized in IT/Computer – Network/System/Database Admin or equivalent.

Other Requirements

Strong interpersonal skills and ability to manage stakeholders across different levels
Creative and analytical thinking ability
Attention to details with sound decision-making and problem-solving skills
Able to work independently and within a team
Good project management and time management skill

Application deadline is 12 Jan 2021

(English) Digital Information Technology Executive Assistant (2-year Contract)

(English)

The DIT Executive assistant supports the Manager in the operational support of the organisation’s ICT systems and activities. He/she is also responsible for administering and supporting the organisation’s provision of laptops for beneficiaries, working closely with organisation’s subsidiary, MENDAKI SENSE.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays. Although he/she is largely expected to work in an indoor environment, he may be required to work over weekends and public holidays to support in organisation events.

Main responsibilities

Laptop Monitoring and Management

Ensure that laptop’s existing and current operating system operate effectively and efficiently
Ensure provisioned laptops are up-to-date and configured for autonomous installation.
Ensure computer data is configured to backup occasionally.

Vendor and User Management

Monitor the call logging system to ensure that all service requests for technical support from external users or beneficiaries under the loan arrangement are met and responded to in an efficient and effective manner.
Collaborate with SENSE to monitor on the NEUPC status updates from IMDA.
Provide onsite support (satellite centers) to end-users on ICT (Laptop, Desktop applications) and basic network issues (LAN/WiFi).

IT Administration

Ensure all assets are recorded and updated/removed when required.
Provide general administrative support to the DIT Support Team and DIT Manager.
Provide support for entry and exit work related processes and solution access.
Ensure loan subscription registrations and contract renewals are processed and completed accurately under the loan policy guidelines and SOP.
To assist in other ICT related projects or activities (such as upgrades, changes, maintenance and relocation).

Requirements

At least 2 years of relevant experience
Higher NITEC or Diploma in IT, Computer Science, Engineering or related qualification.
Proficient with Email applications, Office365 or Microsoft suite of applications.

Other Requirements

Strong interpersonal skills and ability to manage beneficiaries across different levels
Customer-oriented, patient and a strong team player.
Creative and analytical thinking ability
Sound decision-making and problem-solving skills
Able to work independently and within a team
Able to work under pressure to meet deadlines

Application deadline is 12 Jan 2021

(English) Early Learning Executive Officer (2-year Contract)

(English)

Reporting directly to the Early Learning Manager, the job holder is responsible for the execution of programmes and initiatives to meet the organisation’s target by working closely with various stakeholders. The incumbent is responsible to:

Engage community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.
Develop and administer programmes for the targeted Malay/Muslim parents as well as children in response to meeting the needs of the community.

The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. The job holder is largely expected to work in an office environment. On occasion, the job holder may need to work outside official hours on weekends to support in the running of events.

Key Responsibilities

Planning and Management

Draft Concept Paper for an event/programme
Draft Proposal Paper to seek funding for event/programme
Consult relevant parties and organisations to identify programme’s needs
Identify trainers and develop training programme for trainers, facilitators and volunteers
Ensure sufficient resources for smooth delivery of programmes including deployment and management of volunteers
Adhere to timeline for prompt programme delivery
Monitor programmes and services delivery to ensure stated goals are met

Knowledge and Research

Periodic environmental scan to keep abreast with what’s happening in the education landscape for trend and programme analysis
Provide insights and expertise to Early Learning Manager concerning relevant issues
Research / scan for new programmes and developments in relevant areas
Adapt existing programmes as required
Research training options for professional development

Communications

Marketing and outreach to potential participants
Prepare scripts/ texts for communication and publicity materials

Partnership Management

Seek collaborations and partnerships
Identify platforms/ opportunities for engagement of partners
Build rapport and build strong relationship with sponsors and partners

Analysis and Review

Collect and analyse information and data for reports including annual reports, COS, etc
Prepare briefing notes, reports and presentations as required

Financial Management/ Efficiency

Prepare and monitor budget for programmes and initiatives
Ensure the financial procedures are adhered to in the appropriate sourcing and engagement of services and providers.
Oversee funds and payments in accordance to financial procedures

Experience:

At least 2-3 years of relevant working experience in early childhood or social service sector.

Qualifications:

Minimum a Degree in Early Childhood, Psychology or related discipline is preferred.

Other Requirements:

Able to work independently and in teams.
Confident and has a good working attitude.
Good written and verbal communication skills.
Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and Powerpoint

Application deadline is 12 Jan 2021

(English) Early Learning Executive Assistant (2-year Contract)

(English)

the engagement of community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.
the development and administration of programmes for the targeted Malay/Muslim parents as well as children in response to meeting the needs of the community.

Key Responsibilities

Planning and Management

Assist in planning of programme activities
Assist to consult relevant parties and organisations to identify programme’s needs
Assist to ensure sufficient resources for smooth delivery of programmes including deployment and management of volunteers
Adhere to timeline for prompt programme delivery

Knowledge and Research

Assist in periodic environmental scan to keep abreast with what’s happening in the Education Landscape
Assist to identify and share insights to supervisor concerning relevant issues
Assist with research / scan for new programmes and developments in relevant areas
Assist to adapt existing programmes as required

Communications

Assist in marketing and outreach to potential participants
Assist to prepare and distribute programme information

Partnership Management

Assist to seek collaborations and partnerships
Assist to identify platforms/ opportunities for engagement of partners
Assist to build rapport and build strong relationship with sponsors and partners

Analysis and Review

Assist to collect and analyse information and data for reports including annual reports, COS, etc
Prepare briefing notes, reports and presentations as required

Financial Management/ Efficiency

Assist to prepare and monitor budget for programmes and initiatives
Ensure the financial procedures are adhered to in the appropriate sourcing and engagement of services and providers.
Oversee funds and payments in accordance to financial procedures

Experience:

At least 2-3 years of relevant working experience in early childhood or social service sector

Qualifications:

Minimum a Diploma in Early Childhood, Psychology or related discipline is preferred.

Other Requirements:

Able to work independently and in teams.
Confident and has a good working attitude.
Good written and verbal communication skills.
Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and Powerpoint

Application deadline is 12 Jan 2021

(English) Education Senior Executive Officer (2-year Contract)

(English)

The Senior Executive Officer is responsible for monitoring and improving the department’s processes with the aim of making them as efficient as possible. He / She maps out workflows, remove low-value activities and recommend solutions that facilitates continuous improvement.

He / She evaluates operational practices of the sub-departments, looking at ways to improve productivity and customer service, reduce cost and to make the best use of company resources. In so doing, he / she may identify problems and find appropriate solutions.

He / She is meticulous in nature with a strong focus on excellence. He/she maintains impartiality and can adapt to different environments and deadlines.

Key Responsibilities

To manage expenses within budget allocated for the department

Manage the use of allocated resources within business activities
Counter checking of tutor payment to eliminate overpayment
Ensure proper tracking of balance materials to allow for possible redistribution

To improve service ratings / customer satisfaction

Ensure accurate and timely delivery of materials to centres
Timely disbursement of tutors’ payment
Thorough checking of tutors’ payment to eliminate mistakes and possible adjustments
Tracking of tutor withholdment and refunds to minimise possible errors
To ensure a substantial pool of tutors, ready for deployment both as permanent and relief tutors

To monitor internal processes and performance standards and compliance to audits

Ensure prompt submission of orders to suppliers
Ensure timely payment to vendors
Proper tracking of orders and deliveries
Development of different templates and systems for data collection
Formulating strategies to improve critical parameters
Documentation of work processes including “Guide” for payment of tutors’ honorarium
Review of all department processes to ensure highest competency and efficiency
Review of department’s SOPs as and when necessary
Ensure that the team works in accordance with the approved SOPs

To continue to improve and create value for tutors

Increase the number of qualified tutors for the programme
Expedite tutor application process
Improve tutor engagement and training to increase retention rate
Summary of tutor’s monthly payment be made available to ZOs before pay date to address tutors’ enquiries

Experience:

3 – 5 years with relevant experience
Experience in education operations settings will be an advantage

Qualifications:

Degree in Education, Business Administration or other related disciplines preferred

Other Requirements:

Meticulous and detail-oriented with the ability spot gaps and errors others may miss
Keen mind for process improvement and quality management
Good interpersonal skills
Sound decision-making and keen problem-solving skills
Able to work independently and within a team
Ability to multi-task
Proficient in Microsoft Office applications

Application deadline is 12 Jan 2021

(English) Education Executive Officer (2-year Contract)

(English)

The Executive Officer (Zone Officer) performs routine learning administration-related activities. He/she facilitates the operationalisation of the organisation’s products, programmes and services by liaising with all relevant stakeholders, managing learner records and updating learning management systems. He/she consolidates the data collected and conducts data analysis for compilation of data reporting. He/she assists with the creation of the desired learning environment and the management of logistics and equipment. He/she assists and supports business development activities by executing marketing activities.

He/she enjoys working in a team environment and interacts proactively with various internal and external stakeholders. He/she is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology.

He/she typically works in an office environment, often interacts with digital systems, but can also be required to provide support at specific learning venues or offsite.

Key responsibilities

Customer Management

Frequent contacts with individuals/organisations outside of MSPL
Provides advice to external customers
Ensures quality and customer service
Liaises at the appropriate level to ensure all programmes are run at its optimal level and all issues rectified with the client and stakeholders to ensure continuity of the business
Ensures the prompt delivery of reports and analysis
Ensures the effective delivery of lessons by organising appropriate training sessions for the deployed tutors
Supports the analysis of the quality and outcomes of all programmes conducted and recommends enhancements through accurate and timely reporting

Process Management

Implements initiatives and processes to drive the Education business
Implements cost-cutting measures within the Business Unit
Ensures prompt delivery of reports and analysis
Maintains the effective delivery of lessons by organising appropriate training sessions for the deployed tutors
Practices cost-cutting measures within the Business Unit
Adheres to processes and financial policies
Checks for legality of all actions related to day to day policies

People Management

Identify, shortlist, interview and select tutors from a certified pool
Plan and execute deployment of tutors to various centres, according to pre-set guidelines
Supervises a team of tutors, Head Tutors and Centre Personnel
Demonstrates and role models a high-performance service culture amongst the tutors that nurtures and encourages service excellence, quality and empowerment
Manages the allocation of appropriate resources and commitment of the staff and to achieve department targets
Makes efforts to ensure achievement of KPIs with team members

Experience:

3 – 5 years with relevant experience
Experience in education operations settings will be an advantage

Qualifications:

Degree in Education, Business Administration or other related disciplines

Other Requirements:
• Good communication in English and Malay (verbal and written) with excellent interpersonal skills
• Driven, resourceful and proactive individual who is able to work independently and in a team
• Sound decision-making and keen problem-solving skills
• Ability to multi-task
• Possesses some experience in project management
• Proficient in Microsoft Office applications (Word, Excel)
• Prior experience in teaching or in Education programme management is an advantage

Application deadline is 12 Jan 2021

(English) Education Executive Officer (2-year Contract)

(English)

The Executive Officer supports the Manager in engaging primary- and secondary-age students and providing education assistance. He/she is responsible for the development and execution of programmes for targeted Malay/Muslim parents and children.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Strategic and Partnership Management

Keep abreast of pre-school education and development trends in the community
Assist in identifying and networking with potential and existing partners for collaboration on the provision of resources as well as the delivery of programmes
Respond to requests and follow-up with governmental agencies and representatives on the status of programmes

Programme Development and Management

Oversee the delivery and operations of Perform In School empowerment initiatives and programmes (such as the Success in PSLE Mathematics Seminar and Brunch with MENDAKI)
Evaluate the effectiveness of Perform In School programmes through the collection and analysis of feedback
Conduct reviews of programmes and recommend areas of improvement or adaptation to suit the needs of school-going children
Deliver developmental programmes where necessary

Financial Planning and Management

Assist in the department’s forecasting and budgeting activities
Implement budget plans to manage resource allocations to department’s programmes
Monitor budget outcomes to ensure proper utilisation and accounting of resources

Other Administrative Duties

Collate and generate departmental progress reports for updates to the management

Qualifications:

At least 2 years of relevant experience
Degree in Communications, Education Programmes or Event Management from any recognized institution

Other Requirements:

Strong command of written and spoken English and Malay languages
Strong interpersonal skills and ability to manage stakeholders across different levels
Strong project management and time management skills
Sound decision-making and problem-solving skills
Resourceful and takes initiative to effect change
Ability to work under pressure
Proficient in Microsoft Office applications
Knowledge of Adobe Photoshop preferred
Knowledge of digital media platforms and its applications

Application deadline is 12 Jan 2021

(English) Education Executive Assistant (2-year Contract)

(English)

The Executive Assistant ensures the smooth running of tuition enrolments for MENDAKI’s tuition programmes including but not limited to the MENDAKI Tuition Scheme (MTS). He/she executes the day to day routine of enrolling parents/guardians and capturing and handle their personal data for their children tuition registration records and updating online programme registration system (OPRS). Personal data includes particulars and sensitive documents ranging from income and financial commitments to assess their eligibility for financial assistance i.e. Education Trust Fund (ETF).

He/she consolidates the data collected and conducts data analysis for compilation of data reporting. He/she assists with the creation of the desired learning environment and the management of manpower. He/she assists and supports the Manager in all relevant activities.

He/she is passionate about working in a team environment and interacts proactively with fellow peers, subordinates (teammates) as well as generational workforce. He/she enjoys speaking to all stakeholders.

Key responsibilities

Quality management

Maintain good working level relationships and communication with all stakeholders
Collate data to aid in assessment of results and outcomes.
Carry out process improvements, to ensure alignment with SENSE and YM requirements, and benefit students
Carry out processes and strive to enhance efficiency of processes
Develop approaches and methods to resolve issues
To endure all KPIs set by customer is met
To ensure dashboard for communication to all stakeholders is updated on a regular basis

Customer service administration

Collating of various data sets
Document applicants/parents/guardians’ feedback and queries
Attend to applicants/parents/guardians’ issues
Communicate with applicants/parents/guardians to provide relevant updates and follow up
Maintain a minimum of 5 positive feedback/ compliments for each cycle
Return 75% of calls within the day
Return 100% of calls within 24 hours
Respond to 100% of emails within 48 hours
Follow up on 100% of customer feedback within 1 week

Experience:

2 – 3 years with relevant experience preferred

Qualifications:

Diploma in Business Admin or relevant fields preferred

Other Requirements:

Good interpersonal skills and ability to manage stakeholders across different levels
Good communication in English and Malay (verbal and written) with excellent interpersonal skills
Driven, resourceful and proactive individual who is able to work independently and in a team
Meticulous and detail-oriented
Sound decision-making and problem-solving skills
Able to work independently and within a team
Able to work under pressure to meet deadlines and achieve KPIs
Proficient at Microsoft Office applications

Application deadline is 12 Jan 2021

(English) Education Executive Assistant (2-Year Contract)

(English)

The Executive Assistant (Logistics) is responsible in ensuring that all students, tutors and centre personnel are issued the materials required for the conduct of the programme in an accurate and timely manner. She is directly involved in the procurement process, coordinates with and manages all suppliers. She typically works in an office environment and interacts often with digital systems. However, she can be required to provide support at specific learning venues or at the storage space. Analytical and precise, she is also required to explore alternative solutions and analyse feasibility of plans. She is expected to work independently and coordinate closely with internal and external stakeholders to implement new processes, in order to offer innovative solutions to customers.

Key Responsibilities

Administrative Support

Communicate requirements and activities to stakeholders
Manage and oversee stakeholders to monitor completion of requirements and activities
Checking / verifying of invoices for payment processing by Edu Finance
Optimize use of allocated resources within business activities
Collation of data for analysis and / or projections
Develop forecast planning of resources within business activities
Setting and vetting of test papers
Develop documentation for ITTs and ITQs
Selection of vendors to participate in ITQs
Tabulation of ITT and ITQ price comparison alongside other capabilities for evaluation purposes
Documentation of work processes
Formulate business process solutions to innovate current business processes
Analyze business or contract requirements

Logistics and Operations Management

Perform stock control and housekeeping operations
Prepare items for delivery to centres
Develop operational improvements based on performance measures
Review areas in logistics operations where technology can enhance processes
Integrate technology solutions and automations to replace inefficient processes
Review latest technological trends for application to logistics business
Leverage on data analytics to build insights on technology usage

Customer Service

Execute appropriate solutions to address customer queries based on sales / customer management knowledge
Resolve customer relationship management conflicts
Plan and delivery of logistics services that meet customer requirements
Monitoring of lapses in delivery of logistics services to customers
Address lapses in delivery
Document and analyze stakeholder feedback and enquiries to improve customer relationships

Vendor Management

Timely submission of orders to vendors
Track vendor performance
Escalate contractual and performance issues with existing vendors

Requirements

2 – 3 years with relevant experience preferred

Qualifications:

Diploma in Logistics/Facilities/Operations Management or other related disciplines preferred

Other Requirements:

Good interpersonal skills and ability to manage stakeholders across different levels
Meticulous and detail-oriented
Sound decision-making and problem-solving skills
Able to work independently and within a team
Ability to multi-task
Knowledge of Microsoft Office applications

Application deadline is 12 Jan 2021

(English) Research and Planning Senior Executive / Executive Officer

(English) Research and Planning Executive Officer (2-year Contract)

(English) Future Ready Executive Officer (2-year Contract)

(English)

The Executive Officer supports the Manager in promoting the Future Ready initiatives to the community as well as helping post-secondary to tertiary students and young professionals prepare for the future. He/she is responsible for the efficient and smooth operation of the department’s programmes and initiatives

The incumbent may be required to also work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings/ events.

Main responsibilities

A. Programme Development and Implementation
1. Plan and implement Future Ready programmes and initiatives for youth.
2. Lead the organisation of collaterals, resources, and manpower for the successful delivery of programmes.
3. Evaluate the effectiveness of Future Ready programmes through the collection and analysis of feedback.
4. Conduct reviews of programmes and recommend areas of improvement or adaptation to suit the needs of youth.
5. Any other duties as directed and assigned by the Reporting Officer.

B. Cultural & Religious Contextualisation
1. Contextualise mentoring model to suit local settings and specific target profiles.

C. Other Administrative Duties
1. Support the department in generating purchase orders.
2. Assist the department in budgeting and monitoring and reconciling budget utilization.
3. Contribute to monthly department reports for updates to the management team.

Requirements
• Degree in any relevant fields from a recognised institution
• At least 2 -3 years relevant professional experience
• Good understanding of youth, education, and employment landscapes
• Interpersonal skills and ability to manage stakeholders across different levels
• Able to empathize and engage with youths well
• Good project management and time management skills
• Experience in youth engagement or mentoring and programme management preferred

Application deadline is 12 Jan 2021

(English) Partner Relations and Recognition Manager

(English)

The Manager supports the Deputy Director in ensuring the efficiency and smooth operations of Partner Relations & Recognition Department by focusing on the management (including recognition) of volunteers and donors and administration of awards to recognise and reward excellence. He/she holds a key strategic position in establishing partner relations and promoting volunteerism at both national and community levels to achieve Yayasan MENDAKI’s mission.

He/She is also responsible in managing the creation, implementation and evaluation of partners’ (i.e. volunteers and donors ) engagement and recognition strategies to attract more volunteers and donors.

He/She is also responsible for working in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals and corporate organisations to volunteer with Yayasan MENDAKI and to donate to support its programmes.

He/She is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibilities

Volunteer Management

Develop, review and implement strategies to attract individuals and corporate organisations to volunteer with Yayasan MENDAKI to help in the delivery of its programmes.
Manage the team in the management of volunteers including the recruitment, training, engaging, deployment and reward of volunteers.
Support the Head of Department (HOD) to oversee the development and implementation of the Volunteers Development Framework to better manage volunteers and reward them.

Fundraising

Develop and implement strategies to engage and attract corporate donors to support Yayasan MENDAKI’s programmes and Education Trust Fund (ETF) scheme and/or to provide financial assistance in the form of scholarship or bursaries.
Manage the development and implementation of the Donors Management System to better manage the pool of existing donors for continuous support.

Awards Management

Manage the team in the administration of awards (scholarships and bursaries). This includes publicising the awards and organising the interview sessions for the selection of the recipients and coordinating with Finance Department to ensure proper and timely disbursement of the awards.
Conduct periodic review of the organisation’s awards to ensure relevancy and refresh award programmes where necessary.
Determine the premise, criteria, award amount and disbursement methods in collaboration with the sponsoring partners where available.
Manage the team to organise the annual Anugerah MENDAKI events to reward and recognise students who had excelled in their studies.

Strategic and Partners Management

Organise events to thank volunteers and donors
Network with potential and/or existing partners (i.e. volunteers and donors) for collaboration on the provision of community resources as well as the delivery of programmes.
Support the HOD as one of the first point of contact with new and existing partners and connect them with relevant departments to further the relationship.

Team Leadership and Management

Develop and implement the department workplans and achieve the targets set including budget requirements and setting and cascading of departmental goals to individual staff goals and outcomes.
Ensure proper and effective utilisation of department resources including budget.
Mentor direct reports and provide feedback to support their personal and professional development
To ensure every staff clocked at least 60hrs of training yearly.
Any other duties as directed and assigned by the Reporting Officer’

Requirements

Experience:

5 – 7 years of relevant professional experience preferred
Experience working in or have a vast experience collaborating with corporate organisations preferred
Involved in managing or contributing to the company’s CSR initiative would be an advantage

Qualifications:

Minimum degree in marketing, business administration or media

Other Requirements:

Strong interpersonal skills and ability to manage stakeholders across different levels
Able to communicate persuasively
Team leadership skills
Strong network in corporate sector is an advantage
Sound decision-making and problem-solving skills
Flexible, resourceful and ability to handle multiple consecutive projects effectively
Good knowledge of trends in the Social Service sector

Application deadline is 01 Feb 2021

(English) Partner Relations and Recognition Executive Officer

(English)

The Executive Officer supports the Manager and Head of Department in ensuring the efficiency and smooth operations of PRRD by focusing on the management (including recognition) of volunteers and donors and administration of awards to recognise and reward excellence. He/she supports the organisation in establishing partner relations and promoting volunteerism at both national and community levels to achieve Yayasan MENDAKI’s mission.

He/She supports the creation, implementation and evaluation of partners’ (i.e. volunteers and donors1) engagement and recognition strategies to attract more volunteers and donors.
The job holder has to work in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals to volunteer with Yayasan MENDAKI and donors to donate to support its programmes.

Volunteer Management
• Develop, review and implement strategies to attract individuals to volunteer with Yayasan MENDAKI to help in the delivery of its programmes.
• Management of volunteers including the recruitment, training, engaging, deployment and reward of volunteers.
• Support the Manager and HOD in the development and implementation of the Volunteers Development Framework and Volunteer Management System to better manage volunteers and reward them.
• Work closely with the Awards team to encourage the Award recipients to be volunteers.
• Organise events to thank volunteers.
• Network with potential and/or existing partners (i.e. volunteers and donors) for collaboration on the provision of community resources as well as the delivery of programmes.
• Support the Manager and HOD as one of the points of contact with new and existing partners and connect them with relevant departments to further the relationship.

Financial Planning and Management
• Develop and implement the department workplans and achieve the targets set including budget requirements
• Assist in the department’s forecasting and budgeting activities

Other Administrative Duties
• Support the Manager and HOD in both external and internal meetings
• Generate reports to support monthly progress updates to management
• Maintain the database of partners, donors, volunteers and award winners
• Any other duties as assigned by Manager or HOD

Qualifications:

At least 2 years of relevant experience
Degree in Marketing, Business Administration or other relevant disciplines

Other Requirements:

Strong interpersonal skills and ability to manage stakeholders across different levels
Service-oriented and willing to go above and beyond job requirements to serve the community
Prior experience in volunteer management is an added advantage
Sound decision-making and problem-solving skills
Resourceful and takes initiative to effect change
Able to work independently and in teams

Application deadline is 12 Jan 2021

Tentang Yayasan MENDAKI

Tentang MENDAKI

Nilai-nilai Teras

Integriti

Kualiti

Kerjasama

Komitmen

Inovasi

Struktur Organisasi

Ahli-ahli Institusi

Mr Masagos Zulkifli bin Masagos Mohamad

Mr Zaqy Mohamad

Mdm Zuraidah Abdullah

Ms Rahayu Mahzam

Mr Saktiandi Supaat

Dr Mustafa Izzuddin

Mr Esa Masood

Ms Nur Hani Nasir

Mr Farihullah S/O Abdul Wahab Safiullah

Mr Halil Haji Mansor

Ms Zarina Begam Abdul Razak

Ms Faridah Saad

Mdm Rahayu Mohamad

Mr Zahidi Bin Abdul Rahman

Mr Mohammad Bahrul-Ulum Bin Buang

Mr Norazlan Ibrahim

Mr Azriman Mansor

Mr Sallim Abdul Kadir

Mr Muhammad Azri Azman

Mr Fazli Mansor

Mr Firdaus D'Cruz

Kerjaya

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.

Jika anda berkebolehan dan mempunya etika bekerja yang baik, kami ingin kamu – untuk mengemudi, memperkasa dan menempatkan masyarakat Melayu/Islam di barisan hadapan kecemerlangan.