Job Summary

The job holder processes applications, manages appeals, replies to emails, answers phone calls and performs other administrative duties related to the applications for Tertiary Tuition Fee Subsidy (TTFS) and Study Loans.

Key Responsibility Areas

• The job holder will work together with the team to process TTFS/Study Loan applications within 5-7 weeks from the submission date.
• Assess if applicants meet the eligibility criteria of TTFS/Study Loans and recommend the subsidy level for approval.
• Manage appeals for students with special circumstances or who do not meet the eligibility criteria.
• Process payments to IHLs (TTFS) and disbursements for Study Loans.
• Contact applicants via email and phone calls regarding pending documents.
• Attend to queries through emails, incoming calls and loan signings where required.
• Work closely with other departments where cross-referral of application is needed.
• Dissemination of marketing collaterals to TTFS/Study Loan recipients via email.

Requirements

• Familiar with and able to use IT systems and processes accurately, timely and confidently.
• Minimum diploma qualifications. Other qualifications with working experience can be considered
• Has good knowledge of Microsoft Word and Excel.
• Able to understand Standard Operating Procedures (SOP) and apply the guidelines, workflow and other instructions to the tasks on hand.
• good interpersonal and communication skills to communicate with clients through phone calls, emails and face-to-face.
• Able to work both independently and be a team player to deliver prompt service.

Job Summary

The job holder (2-year contract) reviews and implements Training and Development policy and initiatives in the MENDAKI to ensure a structured total learning plan with a view to developing and grooming the staff for the organisation to meet the current and emerging challenges. The job holder reviews and implements staff engagement activities to foster a close relationship between staff and assist the Executive Officer / Senior Executive Officer to ensure that MENDAKI has a clear focus in the pursuit of organisational excellence and a high level of engaged employees.

Key Responsibility Areas

Employee Engagement

• Assist in conducting organisation/employee engagement surveys and follow-up actions to close the gaps in the survey findings to improve the overall organisational health.
• Assist in conducting feedback sessions, surveys and engagement activities to measure the views and engagement level of staff, such that organisation shortfalls can be identified to implement improvements.
• Assist to coordinate and conduct action plan workshops for senior management to close the organization’s performance gaps.
• Assist in planning and implementing organisation-wide activities/events, i.e.,
• Townhall sessions, lunchtime workshops, etc., to promote interaction and communication amongst staff.

Implement values internalization and sustenance framework for all staff

• Assist in the alignment of values with MENDAKI’s Mission and Vision. To maintain the behavioural statement for organisation values to guide staff in their desired behaviour.
• Assist in implementing the values internalization plan and implement values sustenance activities for all staff.
• Partner with external vendors to source for new ideas in implementing organisation-wide values internalization activities.
• Conduct feedback, survey and promote understanding of desired behavior based on the values as part of the communication plan to all staff.

Maintain and review key training and development policies, training roadmap and Total Learning Plan

• To review the staff training needs and the various competencies and skill sets based on the changes/ expanded job scopes and the training needs.
• To ensure that staff are aware of MENDAKI’s training and development policy frameworks and the updates to the policies.
• To assist the EO/SEO in developing the functional competencies for the various job families.

Identify training programmes based on the training and development needs of staff

• Plan and design publicity materials to encourage staff participation.
• Facilitate in-house/ workshops, talks, courses and sharing sessions including logistics support.
• Conduct feedback processes for various training programmes
• Sufficient training is organised for different groups within MENDAKI to meet the KPI of 60 hours.
• Ensure that the participation rate of each training activity is acceptable (ie. meets the target set during the planning phase).

Review and conduct orientation and induction programme

• Assist in the conduct of the induction and orientation programme, ensuring all scheduled activities/ programmes are aligned with the orientation framework.
• Conduct feedback and review programmes for improvements.
• To ensure that new staff are orientated to MENDAKI within the framework.

Coordinate the award of the MENDAI scholarships for internal and external candidates

• Assist in developing the publicity and marketing materials for scholarship runs.
• Assist in the conduct selection of applicants and proposed for management considerations, through the selection interviews.
• Monitor the payment schedule manage the budget allocated for the scholarship and ensure the timely payout to scholars.
• Manage internship and other engagement activities of scholars. e. Regular engagement with scholars to develop a sense of pride and belonging to the organization.

Manage the application for Overseas Training and Work Trips

• Review and update the overseas training processes, based on IRAS-Overseas policy.
• Verify the submission, learning objectives, subsistence allowances and supporting documents, and process the procurement of air tickets, accommodations, insurance, etc.
• Inform staff on the results of the request and request for emergency contact details for overseas training trips, monitor and track the trips’ progress.
• Monitor and track the usage of the overseas training funds, submission of claims and training reports.

Maintain and supervise the training processes in the HRMS training portal

• To ensure a smooth process for staff in the application of training and record capturing.
• To ensure that the Training module system is up to date.

Any other tasks and/or projects assigned during the tour of service by the HOD

Requirements

• A good diploma or degree in any field
• At least 2 years of relevant experience in training and organisation development
• Good communications skills
• Strong interpersonal, analytical and strategic thinking skills
• A good team player
• Someone who is people-oriented and confident in engaging and building relationships with various stakeholders

Job Summary

The job holder (2-year contract) leads the Team’s efforts in engaging primary- and secondary-age students and providing education assistance. The job holder is responsible for strategising and conceptualising plans and programmes to engage the Team’s target audience through the various District Officers (DOs). The job holder facilitates the operationalisation of the organisation’s products, namely the MENDAKI Tuition Scheme and other academic support interventions and services by liaising with all relevant stakeholders. The job holder will be required to facilitate and manage resources in support of the MTS including the Tutor’s management and development assist with the creation of the desired learning environment and work closely with the Curriculum Team in the review of the curriculum from primary to secondary education. The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support the DOs. Although the jobholder is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibility Areas

Operational and Centres Management

• Led the team in schools and centre management running the MTS, including the MTS virtual centres.
• Lead in recruitment, management and development of tutors.
• Lead in MTS students’ enrolment, management and development.
• Lead, develop and evaluate new and current educational programs.

Programme Development and Management

• Conceptualise, develop and design new and innovative educational programmes and learning support initiatives and ensure smooth implementation of these programmes and initiatives. 
• Define KPIs and measures of success for projects. 
• Conduct periodic reviews and evaluations of programmes and make necessary recommendations for improvement. 
• Review the curriculum and educational programmes for the MENDAKI Tuition Scheme and other academic support interventions with the Curriculum Design Team. 
• Supervises the management of the learner records, consolidates the data collected and conducts data analysis for compilation of data reporting. 

Financial Planning and Management 

• Oversee the Team’s forecasting, budgeting and auditing activities. 
• Oversee the implementation of budget plans and allocate resources to the Team’s activities. Team Leadership and Management 
• Set goals and performance standards for Teams. 
• Mentor direct reports and provide feedback to support their personal and professional development. 
• Manage and provide support to the various District Officers.

Requirements

• 6 – 8 years of relevant professional experience preferred
• Supervisory experience required
• Degree in any relevant fields
• Good understanding of primary and secondary schools’ education landscapes.
• Have a good knowledge of instructional design.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Able to communicate persuasively.
• Team leadership skills.
• Sound decision-making and problem-solving skills.
• Ability to multi-task. 
• Strong project management skills. 
• Able to operate and manage Customer Service System Management (CCIS) 
• Able to interpret and analyse data

Job Summary

Reporting directly to the Deputy Chief Executive Officer (DCE), the job holder provides secretarial and administrative support to the DCE. The job holder serves as the primary point of contact for internal and external stakeholders on all matters pertaining to the DCE. The job holder also serves as a liaison officer to the Malay/Muslim (MM) Political Office Holders (POHs), Yayasan MENDAKI Board of Directors (BoDs), Institutional Members and Individual Members.

The job holder (2 years contract) is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. The job holder is largely expected to work in an office environment. On occasion, the job holder may need to work outside official hours on weekends to support the running of events.

Key Responsibility Areas

Personal Assistant to DCE

• Assists the DCE with daily administrative duties that include managing a calendar of appointments, completing expense reports, composing and preparing correspondences, arranging detailed travel plans, itineraries and agendas and compiling documents for meetings.
• Coordinates logistics for meetings with the DCE both internally and externally, including collating meeting papers/presentations from the secretariats.
• Communicates directly and on behalf of the DCE with MM POHs, BoDs, members, donors, partners, staff, and others on matters related to programmatic initiatives as directed.
• Supports the DCE in external commitments related to service on external boards, committees and other groups.
• Devise and maintain DCE office filing system.
• Take notes and follow up for meetings.
• Serves as the DCE’s administrative liaison to the MM POHs, BoDs, Institutional Members, and Individual Members of Yayasan MENDAKI.

Other Administrative Duties

• Covers the duties of PA to Deputy CEO and/or CEO (only PA’s duties) in his/her absence.
• Any other duties as directed and assigned by the Deputy CEO.

Requirements

• Minimum 2-3 years of working experience as a Personal Assistant.
• Minimum a Diploma in Business Administration or related disciplines is preferred.
• Able to work independently and in teams.
• Confident and has a good working attitude.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
• Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and PowerPoint.

Job Summary

The Officer (2-year contract) supports the organisation in implementing effective organisational development initiatives such as strategic planning, knowledge and data management, and governance practices. The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key Responsibility Areas

Strategic Planning and Management

• Manage the strategic planning for the organisation
• Support the exploration, development and implementation of initiatives towards organisational excellence
• Manage the introduction and sustained use of techniques and methods which support an outcome-based approach to performance

Knowledge Management

• Facilitate the integration of information, knowledge, systems, and processes across the organisation
• Champion a knowledge-sharing culture within the organisation
• Support the Corporate Secretariat for internal management meetings

Compliance and Risk Management

• Manager governance and risk management policies and procedures within the organisation

Requirements

• At least 3 years of experience in organisational development preferred
• Degree in Business Administration, Business Management, or other relevant disciplines
• Strong interpersonal skills and ability to manage stakeholders across different levels
• Strong project management and time management skills
• Sound decision-making and problem-solving skills
• Resourceful and takes initiative to effect change

Job Summary

The Job Holder (2-Year Contract) assist the Assistant Director in leading MENDAKI’s efforts in enhancing its organizational capability and supporting internal processes to allow the organization to operate smoothly. He is responsible for strategising and conceptualising plans for the Organization Development.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events.  Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel out of office for meetings. 

Key Responsibilities

Strategic Management

• Drive organisational development initiatives and support enterprise-wide projects and initiatives such as Governance Practices, Corporate Planning, Knowledge and Data Management.
• Drive and direct the entire spectrum of Organisation programs especially in aligning them to the strategic mission and vision of the organization.
• Oversee the strategic alignment of work priorities across the MENDAKI family.
• To ensure monitoring, evaluation and governance frameworks are in place, in order to drive the longer-term management, development and transformation of the community as a whole.
• Identify and network with potential and existing partners for collaboration on the provision of the organization’s support services.
• Represent the organisation in joint committees and contribute to nation-wide initiatives.
• Lead the strategic planning for the department’s various units and ensure a cohesive and harmonised approach to organizational excellence.

Financial Planning and Management

• Lead the department’s forecasting and budgeting activities.
• Oversee the implementation budget plans to manage resource allocations to department’s programs.
• Monitor department budget outcomes to ensure proper utilisation and accounting of resources

Team Leadership and Management

• Set goals and performance standards for direct reports.
• Mentor direct reports and provide feedback to support their personal and professional development.

Requirements

• 5 to 7 years with relevant professional experience preferred
• Supervisory experience required
• Degree in any relevant fields
• Sound decision-making and problem-solving skills
• Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous
• High level of organisational skills with an ability to work well under pressure
• Meticulous and able to work under minimal supervision
• Organised with good Communication and Interpersonal skills

Job Summary

The Care Advisor (2-year contract) supports the Manager (Team Lead) to spearhead Yayasan MENDAKI’s push towards last-mile service delivery (LMSD) to better meet the needs of the MM community. Yayasan MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner with them in their journey of lifelong learning.

Key Responsibility Areas

Outreach – Implement new outreach methods and channels within the boundary of the satellite centre.

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments
• Support the planning, deployment and assessment of outreach efforts

Care – Experiment with innovative client-centric approaches.

• Work with the team and team lead to pilot different ways to assess the needs of clients, including testing and refining them over time.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Think outside the box when partnering with the client in problem-solving to meet his/her needs.
• Connect clients to resources and facilitate them in tapping on these resources.
• Advocate for clients at both the individual and macro level, based on ground sensing of the service delivery gaps through our engagements.

Stakeholder Management – Develop good working relationships with local stakeholders under his/her jurisdiction. This includes working with the M3 partners of MUIS and MESRA as well as government and social service agencies in the neighbourhood under his/her jurisdiction.

• Maintain a repository of resources available to meet clients’ needs.
• Develop an effective and efficient process to collaborate with stakeholders.

Administrative – Work with the team in the smooth running of satellite centre operations.

• Collate satellite centre activity data, including activities run in the vicinity or M3Town, to provide progress updates to management
• Monitor the use and maintenance of satellite centre space and equipment;
• Collaborate with internal departments and partners for utilisation of satellite centre or partner’s premises

In achieving the above, the Care Advisor will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! This is a new phase in our service delivery journey, and we must be prepared to fail, learn from it and try again.
• A growth mindset. We are all learning from one another, including the senior management team.
• Adaptability to change. As this is not a long-established function, be prepared to quickly evolve as we better understand the needs of our clients.
• Excellent organisational, interpersonal and communication skills.
• Able to work independently and in teams.
• Ability to problem-solve – understand the root causes and recommend targeted

Job Summary

The job holder (2-Year Contract) is part of the roving team that provides support to the departments that he/she is assigned to in its efforts to achieve their work plan targets. The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, after office hours, and public holidays to support organisation events as required.

Key Responsibility Areas

The job holder is responsible for the following areas:

Strategic and Partnership Management

• Seek collaborations and partnerships with internal and external stakeholders.
• Identify platforms/ opportunities for engagement of partners.
• Work with partners in implementing key programmes for the organisation.

Programme Development and Management

• Curate content in support of programme design.
• Adhere to the timeline for prompt programme delivery.
• Evaluate the effectiveness of programmes through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement.

Event Management

• Plan and manage the organisation of resources, manpower and collaterals for the successful delivery of events.

Financial Planning and Management

• Implement budget plans to manage resource allocations to the department’s programmes.
• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Outreach

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments.
• Support the planning, deployment and assessment of outreach efforts.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Connect clients to resources and facilitate them in tapping on these resources.

Requirements

• 2 – 3 years of experience in programme management preferred.
• A degree in relevant fields is preferred.
• Good understanding of youth, education, and employment landscapes.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Strong project management and time management skills
• Possesses strong leadership skills.
• Sound decision-making and problem-solving skills.
• Resourceful and takes initiative to effect change.
• Able to work under pressure to meet deadlines.
• Proficient in Microsoft Office applications.