Job Summary

The jobholder (2-year contract) reports directly to the Assistant Director (Outreach). The jobholder plans and executes outreach efforts and stakeholders’ management within the Town under his/her charge to enhance awareness of MENDAKI services and programmes. The jobholder also serves as the point-of-contact to facilitate referrals and increase enrolment of target groups in MENDAKI programmes, so more of the Malay/Muslim (MM) community would benefit from MENDAKI services and programmes.

Key Responsibility Areas

• Identifying and mapping out various partners and stakeholders [e.g. Social Service Agencies, Social Service Offices, preschools, schools, MP/Adviser, preschools, schools, institutions of higher learning, other M3 agencies, MM organisations] operating within the Town under his/her charge.

•  Planning and executing outreach efforts to engage the identified partners and stakeholders, and target groups and foster good working relation with these partners and stakeholders.

•  Serving as the point-of-contact between the partners/stakeholders and MENDAKI to facilitate referrals of cases to MENDAKI for assistance and enrolment in MENDAKI programmes.

•  Raising awareness of the services and programmes offered by MENDAKI.

•  Identifying partners that MENDAKI could collaborate to benefit the MM community and working with the Partnerships Team to establish and formalise the partnerships.

•  Increasing and tracking participation/enrolment of target groups in relevant MENDAKI programmes based on the number identified in the dashboard for each Town to meet the targets at the Team and organisational levels.

•  Coordinating resources required by families managed by EG Care Advisors, from both within and outside MENDAKI, and coordinating community resources required by MENDAKI to conduct its programmes.

In carrying out the above, the jobholder will work with EG Care Advisors under the guidance of the Assistant Director (Outreach) and with the support of the relevant Teams in MENDAKI.

Requirements

• Preferably possess a degree.

• Have a minimum of 3 years of experience in community outreach and/or stakeholders management.

• Possess excellent organisational, interpersonal and communication skills.

• Be able to work independently and effectively in teams.

• Be able to quickly adapt and evolve to better understand the needs of partners, stakeholders and clients and meet new trends.

• Possess the ability to problem solve – understand the root causes and recommend solutions.

• Have a growth mindset and “dare to try” attitude – open to learn and try new/innovative ideas and learn from others.

Job Summary

The jobholder (2-year contract) is the team lead and supports the HOD on education support matters for Malay/Muslim students in post-secondary institutions and Institutes of Higher Learning (IHLs). The jobholder is responsible for the engagements of students and parents, as well as the management and disbursement of Educational Assistance Schemes (EAS) which includes Tertiary Tuition Fee Subsidy (TTFS), Study Loans, Anugerah, Scholarships and Bursaries.

 
Key Responsibility Areas

a.    Strategic and Partnership Management

1)    Lead the strategic planning and implementation of educational financial schemes, bursaries, study/training loans, scholarships and awards across MENDAKI, as a strategy to enhance employability and employment for our M/M community.

2)    Keep abreast of educational issues and trends for Malay/Muslim post-secondary youth at community, national and global levels.

3)    Identify and strengthen gaps in education support initiatives for student and post-secondary population to support the aspirations towards a Community of Success

4)    Work with MCCY, MENDAKI Partnerships and RPEO departments and other stakeholders to regularly review and update policies and criterias for educational funding and scholarships through analysis of service users data.

5)    Oversee partnerships and engagements with the Tertiary institutions to ensure that students benefit from the education support initiatives in MENDAKI.

b.    Management and Disbursement of Education Support Initiatives

1)    Oversee the approval and efficient management and disbursement of MENDAKI’s education support initiatives for post-secondary and IHL students. These include TTFS, study loans, Anugerah, scholarships and bursaries.

2)    Enable team to submit monthly and quarterly reports or ad-hoc audit reports for grants and funding, including reports on the various EAS e.g. study loans disbursements, TTFS payments to institutions etc.

3)    Oversee interview sessions and assessments for scholarship applications.

c.    Engagement of Students and Parents

1)    Work with the team in providing educational planning and career guidance to students and parents and support them in making decisions to fund their educational aspirations.

2)    Ensure that student databases are securely and effectively managed to facilitate a data-driven approach to engagement.

3)    Partner Future Ready sub-units to ensure that students are meaningfully engaged and equipped with Future Ready and employability skills.

d.    Team Leadership and Management

1)    Provide leadership, direction, and mentorship to the team to ensure strategic alignment and operational excellence.

2)    Set clear performance goals, monitor progress, and provide developmental feedback to build high-performing teams.

3)    Lead team’s forecasting, planning and budgeting activities to ensure optimal resource allocation and efficiency.

4)    Oversee budget management, utilisation, and reporting for all team’s schemes and initiatives.

5)    Foster a collaborative, innovative, and mission-driven team culture aligned with MENDAKI’s organisational values and strategic direction.

Requirements

1)    Relevant degree from a recognised institution preferred.

2)    6–8 years of relevant experience in team management and process management.

3)    Proven leadership experience in strategic planning, programme management, and partnership development.

4)    Excellent stakeholder management, communication, and presentation skills.

5)    Meticulous, resourceful, and able to work effectively in a fast-paced, multi-stakeholder environment.

6) Demonstrated ability to lead teams, manage budgets, and deliver measurable outcomes.

Job Summary

The jobholder (2-year contract) supports the Future Ready department in its efforts to help youth in post-secondary education become resilient and future ready. The job holder is responsible for the planning, implementation and evaluation of the mentoring programmes and initiatives. The job holder is required to oversee the secretariat duties for M3 Focus Area 3 (FA3) and lead the Youth Mentoring Office to achieve the outcomes of FA3.

The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends, weeknights and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, he/she is also expected to travel where necessary for meetings and activities.

 
Key Responsibility Areas

a.    Strategic and Partnership Management

1)    Keep abreast of employment and employability issues and trends for Malay Muslim youth at community, national and global levels.

2)    Work with partners and stakeholders including M3 Towns, CLF partners and schools in implementing mentoring programmes.

3)    Oversee the FA3 Secretariat duties including liaising with FA3 Chairman and partners to ensure strategic alignment and delivery of outcomes.

4)    Support the department in representing the organisation in joint committees and contribute to nation-wide initiatives.

5)    Support the department in identifying and networking with potential and existing partners.

b.    Programme Development and Management

1)    Lead the team to plan and implement #amPowered mentoring programmes.

2)    Lead the organisation of resources, manpower and collaterals for the successful delivery of programmes.

3)    Evaluate the effectiveness of programmes through the collection and analysis of feedback.

4)    Conduct reviews of programmes and recommend areas of improvement or adaptation to suit the needs of youth.

c.    Team Leadership and Management

1)    Set goals and performance standards for direct reports.

2)    Mentor direct reports and provide feedback to support their personal and professional development.

3)    Conduct workforce planning and identify manpower needs.

4)    Lead the department’s forecasting and budgeting activities.

5)    Oversee the implementation budget plans to manage resource allocations to department’s programmes.

6)    Monitor department budget outcomes to ensure proper utilisation and accounting of resources.

d.    Others

1)    Any other duties as assigned by the HOD.

Requirements

·        5 – 7 years of relevant professional experience preferred.

·        Supervisory experience required.

·        Relevant degree from a recognised institution preferred.

·        Strong interpersonal skills and ability to manage stakeholders across different levels.

·        Meticulous and detail oriented.

·        Possess strong leadership skills and sound decision-making and problem-solving skills.

·        Able to work independently and within a team.

·        Able to work under pressure to meet deadlines.

Job Summary

The jobholder (8-month contract) supports the organisation in overseeing the management of human resources in the organisation. He/she takes ownership of the Human Resource Management (HRM) function in a fast-paced environment making quick and informed decisions to support the organisation.

The incumbent is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an office environment, although he/she may also be required to travel out of the office for meetings. On occasion, he/she may need to work outside official hours on weekends to support in the running of events.

Key Responsibility Areas

Human Resource Administration

a.    Manage and process the employee lifecycle events such as and not limited to: Voluntary and Involuntary Terminations, Staff Confirmations, Contract Renewals, Merit Increments (MI), Promotions, Annual Declarations etc.

b.    Serve as the primary contact for all employee queries and HR-related matters.

c.     Provide administrative support to the Reporting Officer for the Annual Performance Review, Staff Ranking Exercise

d.    Administer and submit the statutory claims for Maternity/Paternity/Shared Parental/Childcare leave of applicable staff.

e.    Provide administrative support to the HR team for all HR related events.

Payroll Administration

a.    Processing payroll, including payment of salary, annual increment, bonus, AWS, allowances and statutory contributions of all MENDAKI staff.

b.    Process ad-hoc payments for resigned staff, overtime (for eligible employees only), bonuses and festival advance when applicable.

c.     Ensure that the payroll data is verified to be correct and accurate by the Reporting Officer and HOD HR before being processed for payments.

d.    Ensure that the payroll data is processed within the deadline.

e.    Process the billing of seconded officers for various agencies when applicable.

Talent Acquisition

a.    Manage the end-to-end recruitment cycle, from job posting to onboarding.

b.    Collaborate with hiring managers to understand talent needs and develop effective talent acquisition strategies.

c.     Leverage on multiple sourcing channels, including job boards, professional networks, and social media, to identify qualified candidates.

d.    Ensure all recruitment practices align with organisational policies and local employment laws.

e.    Maintain accurate records of recruitment activities, generating reports on key metrics and outcomes.

f.      Use data-driven insights to refine talent acquisition strategies and align them with organisational goals.

g.    Partner with tertiary institutions, polytechnics, and universities for Student Internship Programmes.

Employee Data Management

a.    Manage and champion the HR Information System – creating new staff records, update of staff database, leave, time-off and appraisal modules.

b.    Administer and maintain the Performance Management forms in the HR Information System (HRIS).

c.     Administer and maintain the Annual Staff Declarations in the HR Information System (HRIS).

Budgeting

a.    Prepare MENDAKI’s yearly manpower budget for submission to the Reporting Officer.

b.    Work together with the HR team to prepare the yearly HR budget for submission to the Reporting Officer.

c.     To review and recommend any changes to the budget to the Reporting Officer.

Staff Welfare and Development

a.    Manage and maintain the overall medical and WICA insurances of the organisation.

b.    Administer staff benefits. E.g. Purchase of a Get Well Soon Basket, Awarding staff with the Birth of a Child gift.

Other Duties

a.    Any other duties as directed and assigned by the Reporting Officer.

Requirements

a.    At least 1 to 3 years of relevant professional experience.

b.    Degree or Diploma in Human Resource Management, Business or any related subject is preferred.

c.     IHRP certification is an advantage

d.    Good understanding of Singapore labour and employment laws.

e.    Meticulous and able to work under minimal supervision and tight deadlines in a fast-paced environment.

f.      Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.

g.    Hands-on approach with a problem-solving mindset.

Job Summary

The jobholder (2-year contract) oversees the operational management and delivery of programmes under the Perform in School Department, with primary accountability for the MENDAKI Achievement Programme (MAP) — MENDAKI’s flagship educational initiative. The Director ensures MAP is run with operational excellence, enabling consistent and high-quality support to Malay/Muslim students from primary through secondary school.

The jobholder is responsible for end-to-end MAP operations, including tutor management, scheduling, quality assurance, and data-driven performance review. He/She is expected to build strong relationships with MAP tutors, serve as the key operational point-of-contact, and ensure that tutors are well-supported, briefed, and engaged throughout each programme cycle.

The Director must be analytically sharp — able to interpret programme data, surface insights, and develop clear PowerPoint presentations for management and stakeholder reporting. He/She is expected to exercise strong initiative, anticipate operational challenges, and propose solutions proactively without waiting to be directed.

The jobholder leads a team of Assistant Directors, Senior/Managers, and Senior/Executive Officers, and works cross-functionally with other departments and external partners (MOE, schools, M3 partners) to achieve departmental outcomes and MENDAKI’s OKRs and KPIs.

Working hours are 8:30 a.m. to 6:00 p.m. on weekdays. Weekend and public holiday work may be required to support programmes and events. The role involves both office-based work and external engagements at programme sites.

Key Responsibility Areas

 Operations Management

a.    Lead end-to-end operational planning and execution of MAP and all departmental programmes, ensuring timely and high-quality delivery across all programme cycles.

b.    Establish and maintain robust standard operating procedures (SOPs), workflows, and operational frameworks to support consistent programme implementation.

c.    Monitor programme timelines, deliverables, and operational KPIs, flagging risks early and driving corrective action swiftly.

d.    Coordinate resources, logistics, venues, and manpower required across MAP cycles and other Perform in School programmes.

e.    Track and report on OKRs, departmental KPIs, and operational metrics, ensuring alignment with MENDAKI’s organisational goals.

f.     Proactively identify operational gaps, risks, and improvement opportunities — taking initiative to implement solutions without requiring direction.

MAP (MENDAKI Achievement Programme) Management

a.    Serve as the primary operational lead for MAP, MENDAKI’s flagship programme, overseeing all aspects of programme delivery including scheduling, tutor deployment, student placement, and session quality.

b.    Build and sustain strong, trust-based relationships with MAP tutors — acting as the key point-of-contact, ensuring tutors are well-briefed, supported, and motivated throughout each programme cycle.

c.    Develop and manage a robust tutor management system including onboarding, briefing, feedback loops, and performance monitoring.

d.    Work closely with tutors to understand ground-level challenges and translate those insights into operational improvements.

e.    Ensure MAP sessions are consistently high-quality, well-attended, and aligned with intended learning outcomes for Malay/Muslim students from primary to secondary school.

f.     Prepare clear, accurate, and well-designed PowerPoint presentations for MAP programme reviews, management briefings, and stakeholder updates — at pace when required.

g. Use data and analytics to assess MAP effectiveness, track student and tutor performance trends, and generate actionable insights for continuous improvement.

Programme Operations and Implementation

a.    Oversee delivery of educational programmes and initiatives supporting primary and secondary school students across the department.

b.    Ensure smooth implementation of programmes including scheduling, facilitator deployment, venue management, and logistics coordination.

c.    Monitor programme outcomes and operational performance through regular data reviews and structured reporting.

d. Drive continuous improvement in programme delivery through systematic post-programme reviews, feedback analysis, and iteration.

Stakeholder Management

a.    Develop and maintain strong working relationships with key stakeholders including MAP tutors, schools, MOE, M3 partners (MUIS and MESRA), Self-Help Groups, and other government agencies.

b.    Serve as a trusted and responsive partner to tutors and community stakeholders on the ground — building credibility through reliability and genuine engagement.

c.    Facilitate collaboration across stakeholders to align programme objectives, communicate operational requirements, and support joint implementation.

d. Represent MENDAKI professionally in external engagements, exercising good judgment and initiative in building new partnerships where relevant.

Financial and Resource Management

a.    Oversee departmental budgeting, forecasting, and financial utilisation to support MAP and other programme operations.

b.    Monitor budget expenditure and ensure efficient, accountable allocation of resources across programmes and activities.

c. Ensure compliance with organisational financial policies and procurement processes.

Team Leadership and Development

a.    Provide strong operational leadership and direction to the Perform in School team, creating a high-performance, initiative-driven culture.

b.    Set clear goals and performance standards aligned with departmental and organisational objectives.

c.    Mentor, coach, and support staff development — identifying capability gaps and investing in team growth.

d.    Conduct workforce planning and ensure the team has the right capabilities to deliver MAP and all departmental programmes effectively.

 
Requirements

a.    Bachelor’s degree in Business Administration, Public Policy, Education, Social Sciences, or other relevant disciplines.

b.    At least 8–10 years of relevant experience in programme operations, project management, or organisational operations, preferably in the public sector, education, or social service environment.

c.    Demonstrated experience managing a flagship or large-scale operational programme end-to-end, with strong accountability for delivery outcomes.

d.    Proven ability to connect with and manage tutors, facilitators, or frontline programme staff — with a warm, credible, and hands-on engagement style.

e.    Sharp analytical skills with the ability to interpret data, track KPIs, surface trends, and translate findings into operational decisions and management reports.

f.     Strong proficiency in Microsoft PowerPoint — able to produce clear, polished, and well-structured presentations quickly and independently for diverse audiences.

g.    A self-starter with high initiative — able to anticipate issues, take ownership, and move work forward without waiting for direction.

h.    Supervisory or team management experience, with a demonstrated ability to lead teams, develop staff, and drive performance.

i.      Strong stakeholder management and partnership-building skills, with experience working with external partners such as schools, government agencies, or community organisations.

j.      Strong planning, coordination, and organisational skills with meticulous attention to operational detail.

k.    Effective communication and interpersonal skills, with the confidence to engage stakeholders across all levels — from ground-level tutors to senior leadership.

l. Knowledge of the Singapore education landscape and the Malay/Muslim community context would be a strong advantage.

Job Summary

The jobholder (2 year contract) supports the Deputy Director in developing and implementing digital and information technology solutions for the organisation. He/she is responsible for managing related tasks including sourcing of new solutions, conduct market sensing, conduct technical assessment on the new solutions, procurement and project implementation and maintenance of the new digital services.

The candidate must have a strong background in IT Project Management skills with a good knowledge and working experience in user requirement gathering, business process re-engineering and collaborate with external stakeholders to bring in new digital services to support the extension of MENDAKI 5 years workplan.

The candidate must be familiar with latest technology trends and source for external parties to collaborate to bring in these technologies for proof of concepts and subsequent implementation at MENDAKI environment for the identified business use cases.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key Responsibility Areas

1.    Strategic Plan Implementation

2.    Understand and support Director and Deputy Director in the execution of the MENDAKI Digital Strategy Plan and Roadmap.

3.    Understand the software development life cycle with proven track records applying the knowledge in projects implementation.

4.    Gather and translate user requirements into a highly users requirements specification, document technical specification, prepare the necessary tender documents for Deputy Director, HOD approval.

5.    Handles Request for Information, Invitation to quote, Invitation to Tender as part of sourcing of new digital services solutions.

6.    Assist in project documentation and plan project activities including project timeline for projects and change request (CR) and solution journey for sharing and updates to HOD and management.

7.    Assist in mapping and documenting interfaces between legacy and new systems.

8.    Assist in executing Project / CR implementation and ensure all deliverables are documented, sign off with proper filing.

9.    Assist in user training and user manuals to users of the new system.

10. Assist in delivering and set up DIT devices/resources at designated MENDAKI offices, Satellite Centres or event locations if required.

11. Assist in presentation at DIT meetings or relevant meetings if required.

12. Assist and provide inputs to Supervisor, Manager in drafting SOPs for DIT.

13. Help stakeholders define AI use cases and determine the tools or services required to implement them.

14. Collaborate with business users in identifying the impact and outcome of the project implementations.

15. Vendor and Contract Management

16. Manage contracts’ documentation and vendor relationships.

17. Manage vendors’ deliverables and service level agreements.

18. Assist and supervise when vendors carrying out deployment or development tasks.

19. Financial Planning and Management

20. Collaborate with Deputy Director to put up approval paper to seek budget and project approval for new digital services.

21. Support Finance in the Annual / Mid Term department’s forecasting and budgeting activities.

22. Responsible to support HOD for DIT department budget planning and activities.

23. Point of contact for all DIT financial / budget related activities.

24. Monitor assets budget outcomes to ensure proper utilisation and accounting of resources.

25. Governance & Risk Management

26. Ensure compliance with MENDAKI policies, procurements and regulatory requirements.

27. Collaborate with Deputy Director to put up and promulgate Standard Operating Procedures (“SOP”) on the use of new digital services. This includes review and revise SOPs when necessary, to ensure they are current.

28. Collaborate with Deputy Director to develop and implement risk management strategies, identifying and mitigating potential risks before operationalizing the new digital services.

29. Collaborate with internal audit and risk teams to ensure effective governance and oversight.

30. Support and Maintenance

31. Ensure IT Helpdesk assigned tickets for the systems are follow up, closed and resolved.

32. Work and monitor to ensure vendor support services are within the agreed service level agreement.

33. Identify system enhancements and propose solutions to the Change Advisory Board and liaise with vendors to execute enhancements.

34. Work with helpdesk support for incident management as per agreed service level agreement.

35. Raised all vendor payments via the organization’s procurement system for Head of Department (HOD) approval.

36. Others

37. Any other duties as assigned by the Deputy Director and HOD.

Requirements

1.     Education and Certification

2.     Degree in Information Systems, Computer Science, or equivalent from any recognised institution

3.     Relevant certifications, such as ITIL, CITPM/PMP, Scrum is preferred.

4.     Experience & Achievement

5.     5 years with strong Project Management experience preferred with ability to lead and drive Independently.

6.     5 years of ERP Financial experience / Customer Relationship Management experience preferred.

7.     Experience in Commercial Cloud services, preferably Azure, AWS Cloud platform is a plus.

8.     Experience in managing budgets, vendors, quality and timelines.

9.     Good interpersonal skills and ability to manage stakeholders across different levels.

10.  Knowledge of machine learning, deep learning, generative AI, applications   and limitations.

11.  Knowledge of ethical considerations, regulatory frameworks and responsible AI best practices.

12.  Soft Skills

13.  Creative, critical and analytical thinking ability.

14.  Sound problem solving skills.

Job Summary
The jobholder (2 year contract) supports the Assistant Director / Deputy Director in ensuring the efficiency and smooth operations of Partnerships Department by focusing on the management (including recognition) of volunteers and donors. He/she holds a key strategic position in establishing partner relations and promoting volunteerism at both national and community levels to achieve Yayasan MENDAKI’s mission.

He/She is also responsible in managing the creation, implementation and evaluation of partners’ (i.e. volunteers) engagement and recognition strategies to attract more volunteers. This includes managing a team to implement end-to-end management of volunteers, covering the full lifecycle from recruitment to retention. This involves designing and executing recruitment strategies to attract a diverse pool of volunteers, coordinating onboarding and orientation sessions, and providing continuous training and skills-development opportunities. The officer will also be responsible for ensuring volunteers remain engaged and motivated through regular check-ins, feedback sessions, and meaningful involvement in projects.

He/she supports the organisation in establishing relations with various stakeholders by promoting volunteerism at both national and community levels. The job holder will create and implement engagement and recognition strategies to attract volunteers.

He/She is also responsible for working in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals and corporate organisations to volunteer and partner with Yayasan MENDAKI to donate to support its programmes.

He/She is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events.  Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibility Areas

Strategic and Stakeholders’ Management

• Develop, review, and implement strategies to attract stakeholders (individuals and corporate organisations) to partner (eg volunteer) with Yayasan MENDAKI to help in the delivery of its programmes.

• One of the co-leads that engages stakeholders managed by Partnerships department, eg corporate partners, volunteers, donors, award/bursary/scholarships recipients.

• Organise events to engage stakeholders

• Manage the team in the management of volunteers including the recruitment, training, engagement, deployment and rewards of volunteers.

• Create opportunities for current pool of volunteers to contribute to MENDAKI in other areas, eg volunteer in other initiatives, donate, featured in publicity, ambassadors to other volunteers, etc

• Identify and groom volunteers with leadership potential and providing opportunities to develop them as volunteer leaders, eg. taking the lead in project teams, coordinating community outreach initiatives.

• Identify and create opportunities for our volunteers to be recognised and/or receive awards at national level.

• Support the Head of Department (HOD) to oversee the development and implementation of the Volunteers Management Competency Development Framework to better manage volunteers and reward them.

Stakeholders Management

• One of the co-leads that engages stakeholders managed by Partnerships department, eg corporate partners, volunteers, donors, award/bursary/scholarships recipients.

• Network with potential and/or existing partners for collaboration on the provision of community resources as well as the delivery of programmes.

• Supports the HOD as one of the points of contact with new and existing partners and connect them with relevant departments to further the relationship.

Team Leadership and Management

• Develop and implement the department workplans and achieve the targets set including budget requirements and setting and cascading departmental goals to individual staff goals and outcomes.

• Ensure proper and effective utilisation of department resources including budget.

• Mentor direct reports and provide feedback to support their personal and professional development

• Ensure staff under his/her charge clocked at least 60hrs of training yearly.

• Perform any other duties as directed and assigned by the Reporting Officer

Financial Planning and Management

• Develop and implement the department workplans and achieve the targets set including budget requirements

• Assist the Assistant Director and Head of Department in the department’s forecasting and budgeting activities and ensure proper and effective utilisation of department resources including budget.

Requirements

• 5 – 7 years of relevant professional experience preferred

• Experience in leading a team is vital

• Experienced working in or have a vast experience collaborating with stakeholders (individuals, corporate or community organisations) would be an advantage

• Involved in managing or contributing to the company’s Community Social Responsibility initiative would be an advantage

• Minimum degree in marketing, business administration or media

• Strong interpersonal skills and ability to manage stakeholders across different levels

• Able to communicate persuasively

• Team leadership skills

• Strong network in corporate sector is an advantage

• Sound decision-making and problem-solving skills

• Flexible, resourceful and ability to handle multiple consecutive projects effectively

• Good knowledge of trends in the Social Service sector

Job Summary
The jobholder (2-year contract) supports the Assistant Director, Curriculum Development in leading MENDAKI’s curriculum design and review initiatives. This role focuses on managing curriculum development projects, ensuring alignment with pedagogical standards and organisational objectives. The Senior Manager drives operational execution, collaborates with internal and external stakeholders, and contributes to capability-building for tutors and facilitators.

The job holder is expected to work from 8.30 am to 6.00 pm on weekdays. May occasionally be required to work over the weekends and Public Holidays to support MENDAKI’s events. Although the job holder is largely expected to work in an indoor environment, they are also expected to travel frequently for meetings.

Key Responsibility Areas

Curriculum Development & Review

a.    Manage end-to-end curriculum development projects, ensuring quality, relevance, and alignment with national directives and MENDAKI’s objectives.

b.    Convert strategic priorities into scoped project plans and manage execution with the curriculum team.

c.     Conduct systematic reviews and evaluations to maintain alignment with learning outcomes and national standards.

d.    Monitor emerging trends in pedagogy and educational technology to inform project decisions.

e. Collaborate with the Learning Technology team to integrate digital tools and interactive elements into curriculum design.

f. Implement quality assurance processes for curriculum content and instructional materials.

g. Analyse feedback and evaluation data to identify gaps and drive iterative improvements.

Capability Building

a.    Oversee the end-to-end management of tutor and facilitator training and professional development programmes.

b.    Establish systems for tracking participation, completion, and evaluation outcomes, and leverage dashboards to identify trends and drive continuous improvement initiatives.

Project & Vendor Management

a.    Manage procurement and engagement of vendors for curriculum projects.

b.    Ensure optimal utilisation of resources and adherence to budget allocations.

Team Management

a.    Supervise Curriculum Strategists; allocate tasks, set targets and provide coaching.

b.    Foster collaboration and professional growth within the team.

c.     Participate in and lead special projects as required.

Requirements

a.    Degree in Education, Instructional Design or a related discipline.

b.    5+ years in teaching, curriculum development and instructional design with project management experience.

c.    Practical familiarity with pedagogical frameworks.

d.    Experience in team management.

e.    Experience working in primary and/or secondary school settings is advantageous.

f.      Project management skills.

g.    Strong operational leadership.

h.    Stakeholder management and vendor oversight.

i.      Clear communication, problem-solving, and the ability to multi-task in a fast‑paced environment.

Job Summary
The jobholder (2-year contract) is the Lead for Research and Development function and supports Future Ready and the Engagement Group’s HODs in the Research, Design and Evaluation of youth and employability issues, community and family engagement issues to better meet the needs of the Malay/Muslim community.

The job holder also supports the HOD in managing the team’s financial and budgeting matters.

Key Responsibility Areas

Research Areas

a.    Assist the HOD in establishing partnerships with research agencies, academicians and experts in the four areas of Education, Family, Youth and Employability in the Malay/Muslim Voluntary Sector as well as national level, to facilitate work in the Research and Programme Evaluation Team.

b.    Assist the HOD in conceptualising and developing research proposals/frameworks required to gain an in-depth understanding of education, youth and family-related issues and concerns affecting the Malay/Muslim community.

c.     Conduct environmental scanning and trend analysis in the areas which have an impact on the organisation’s work plan and/or Malay/Muslim community.

d.    Digest and communicate Research Programme Evaluation (RPE) research agenda/findings and trends to stakeholders, including MENDAKI’s management. Recommend strategies/action plans where possible to address those issues.

Stakeholder Management (Internal and External)

a.    Assist the HOD to lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs) and internally with MENDAKI’s teams.

b.    Develop a framework of collaboration with partners/ stakeholders in data management and information sharing.

Policy Analysis and Publications

a.    Digest national policy trends and their implications for the Malay/Muslim Community.

b.    Communicate policy trends and analysis through platforms and sharing sessions (policy forums, online channels).

c.     Guide the research interest of the department in terms of current and future needs.

d.    Identify future areas of interest in the context of the Malay/Muslim Community interests.

e.    Publish research findings and translate trend analysis into readable annual publications i.e. Policy Digest, Rubrix, and Occasional Papers.

f.      Contribute authored, co-write occasional papers.

Research, Data and Programme Evaluation Support 

a.    Partner policy-ops team in research, analysis and evaluation requirements.

b.    Manage organisational data profiling, mapping and analysis.

Other Duties

a.    Provide executive support for Management Meetings/ Conferences.

b.    Planning of the department budget (Mid-term and Year-end).

c.     Deliverables of Research & Programme Evaluation work.

d.    New project and initiatives to build the team’s content and capacity.

In achieving the above, the Job holder will work under the direct and close guidance of the HOD and with the support of the relevant support departments.

Requirements

a. Degree in any related field from a recognised institution.

b. At least 5 years of relevant professional experience.

c. Exposure to Research Methods and Analysis.

d. Exposure in Departmental Work Planning.

e. Exposure to Data Analysis.

f. High level of organisational skills with an ability to work well under pressure.

g. Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous.

h. Able to think strategically and translate strategies into operational and tangible results.

i. Meticulous and able to work under minimal supervision.

j. Organised with good Communication and Interpersonal skills.

Job Summary

The jobholder (2-year contract) will play a pivotal role in shaping and driving MENDAKI’s strategic communications agenda. This role supports the Director in leading the department and oversees two key teams, Media Relations and Corporate Communications, to deliver impactful narratives, strengthen media presence, and ensure cohesive internal and external messaging aligned with the organisation’s vision and mission.

Key Responsibility Areas

Strategic Planning & Messaging

1. Lead the development and execution of strategic communication plans that enhance organisational reputation and stakeholder engagement.

2. Develop strategic narratives for organisational initiatives and programmes.

3. Craft key messages and communication strategies for leadership, internal communications, and crisis situations.

4. Design internal communication plans to keep staff informed, engaged, and aligned with organisational goals.

5. Conduct communications research, including perception surveys, to inform strategy.

Media Relations

1. Maintain proactive and effective media engagement to strengthen the organisation’s reputation and visibility.

2. Develop and implement media plans, including press releases and media materials, ensuring accuracy and timeliness.

3. Coordinate media interviews, briefings, and doorstop opportunities for senior leadership.

4. Provide communications support for events before, during, and after to ensure accurate and sustained media coverage.

5. Support crisis communication planning and execution to safeguard organisational image.

Corporate Communications

1. Identify opportunities for leadership engagements and propose creative concepts to maximise media impact.

2. Prepare speeches, presentations, and talking points for public engagements.

3. Maintain a calendar of media-related events and communication milestones.

4. Ensure consistency in organisational messaging across internal and external platforms.

Supervisory Duties

1. Provide strategic direction and mentorship to the Media Relations and Corporate Communications teams.

2. Foster a culture of collaboration, innovation, and continuous improvement.

3. Ensure effective resource allocation and timely delivery of departmental objectives.

Requirements

a.    5–7 years of relevant professional experience in strategic communications, with leadership and supervisory responsibilities.

b.    A degree in Mass Communications, public relations, or any related subject from a recognised institution is preferred.

c.     Strong command of written and spoken English and Malay, with ability to craft high-impact messaging for diverse audiences

d.    Strong expertise in media relations, including managing press engagements, developing media strategies, and handling crisis communications.

e.    Demonstrated leadership and supervisory experience with sound decision-making and problem-solving skills.

f.      Ability to communicate persuasively with strong interpersonal skills to engage stakeholders across different levels.

g.    Flexible, resourceful and able to manage multiple consecutive projects effectively and efficiently.

h.    Good knowledge of trends in the Malay/Muslim issues is an advantage.

i.      Strong network in the corporate sector is an advantage.

Job Summary

The jobholder (2-year contract) assist the Assistant Director in leading MENDAKI’s efforts in enhancing its organizational capability and supporting internal processes to allow the organization to operate smoothly. He is responsible for strategising and conceptualising plans for the Organization Development.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events.  Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel out of office for meetings. 

Key Responsibility Areas

Strategic Management

a.    Drive organisational development initiatives and support enterprise-wide projects and initiatives such as Governance Practices, Corporate Planning, Knowledge and Data Management.

b.    Drive and direct the entire spectrum of Organization programs especially in aligning them to the strategic mission and vision of the organization.

c.     Oversee the strategic alignment of work priorities across the MENDAKI family.

d.    To ensure monitoring, evaluation and governance frameworks are in place, in order to drive the longer-term management, development and transformation of the community as a whole.

e.    Identify and network with potential and existing partners for collaboration on the provision of the organization’s support services.

f.      Represent the organisation in joint committees and contribute to nation-wide initiatives.

g.    Lead the strategic planning for the department’s various units and ensure a cohesive and harmonised approach to organizational excellence.

Financial Planning and Management

a.    Lead the department’s forecasting and budgeting activities.

b.    Oversee the implementation budget plans to manage resource allocations to department’s programs.

c.     Monitor department budget outcomes to ensure proper utilisation and accounting of resources.

Team Leadership and Management

a.    Set goals and performance standards for direct reports.

b.    Mentor direct reports and provide feedback to support their personal and professional development.

Requirements

a.    5 – 7 years of relevant professional experience preferred

b.    Supervisory experience required

c.     Degree in any relevant fields

d.    Sound decision-making and problem-solving skills

e.    Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous

f.      High level of organisational skills with an ability to work well under pressure

g.    Meticulous and able to work under minimal supervision

h. Organised with good Communication and Interpersonal skills

Job Summary

The jobholder (2-year contract) the Finance unit in financial matters. He/she is also responsible for the overall administration of MENDAKI, audit, corporate tax, GST and ACRA filing.

The job holder is expected to work from 8.30 am to 6.00 pm on weekdays and may be required to work over the weekends and Public Holidays to support MENDAKI’s events. Although the job holder is largely expected to work in an indoor environment, he is also expected to travel frequently for meetings.

Key Responsibility Areas

a. Ensure timely closing of accounts and preparation of accounts schedules including A/P, A/R, General Ledger.

b. Prepare payments, bank reconciliation and monitor cashflow.

c. Prepare Sales Invoices and follow up with relevant agencies for grant-related matters.

d. Processing of staff claims.

e. Prepare financial statements and perform variance analysis.

f. Preparation of audit and investment schedules.

g. Liaise with external auditors and legal representatives.

h. Liaise with banks for all related matters.

i. Monitor internal control procedures and conduct cost control.

j. Prepare and submit GST filing.

k. Prepare corporate tax reports.

l. Manage Fixed Assets Register.

m. Budget preparation and reporting.

n. Corporate secretarial duties.

o. Support HQ’s finance-related projects and ad hoc tasks.

p. Any other duties as assigned by the Manager and HOD.

Requirements

a. Diploma or equivalent in Accountancy/Finance from a recognized institution.

b. Between 2 to 3 years of relevant professional experience is preferred.

c. Strong interpersonal skills and ability to manage stakeholders across different levels.

d. Meticulous and detail oriented.

e. Sound decision-making and problem-solving skills.

f. Able to work independently and within a team.

g. Able to work under pressure to meet deadlines.

h. Proficient in Excel and other Microsoft office applications.

i. Immediate availability or short notice preferred.

Job Summary

The jobholder (2-year contract) provides strategic and operational leadership for MENDAKI’s case management function, supporting individuals and families across education, youth development, family stability, and employment-related outcomes.

This role ensures strong, ethical, and outcomes-driven case management practices that complement and work in partnership with Social Service Agencies (SSAs), schools, and government stakeholders. The Director leads MENDAKI’s case management teams, sets strategic direction, and strengthens cross-agency collaboration to support holistic client outcomes.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and on public holidays to support in organisation events.  Although he/she is expected to work in an indoor environment, he/she is also expected to travel out of office for meetings.

Key Responsibility Areas

a.       Case Management & Practice Oversight

1.    Oversee the design, implementation, and continuous improvement of MENDAKI’s case management practices, ensuring they are client-centred, strengths-based, and outcomes-focused.

2.    Provide oversight and guidance on complex, high-needs, or multi-agency cases, including those involving education disengagement, youth-at-risk, family instability, and employment barriers.

3.    Ensure clarity of role boundaries between MENDAKI’s Care Advisors and statutory or professional social work services, with appropriate referral and escalation protocols in place.

4.    Promote consistent case documentation, review processes, and quality assurance practices to strengthen service effectiveness and accountability.

5.    Ensure appropriate referral pathways and coordinated interventions with Social Service Agencies (SSAs) and professional social workers for cases requiring specialised or statutory support.

6.    Promote data-informed decision-making, case review processes, and outcome measurement to strengthen programme effectiveness.

7.    Leverage appropriate AI-enabled tools and digital solutions to enhance case management effectiveness, including improving case insights, streamlining documentation, supporting risk identification, and strengthening service planning, while ensuring responsible use, data governance, and client confidentiality.

b.      Stakeholder & Partnership Management

1.    Build, deepen, and sustain strategic partnerships with SSAs, schools, community partners, Ministries and government agencies, including MSF, MCCY, MOE, WSG, and relevant stakeholders such as M3 and MM organisations.

2.    Collaborate with partners on integrated service delivery, referral pathways, and coordinated case management for shared clients.

3.    Provide strategic guidance on planning and organising outreach efforts to engage the identified partners, stakeholders and target groups.

4.    Represent MENDAKI in inter-agency meetings, case conferences, sector workgroups, and national initiatives, contributing MENDAKI’s perspectives while facilitating coordinated and client-centric solutions.

5.    Develop and formalise referral protocols and frameworks along with working arrangements with stakeholders to support integrated service delivery and clarity of roles.

c.          Strategic Leadership & Organisational Contribution

1.    Provide overall strategic leadership for MENDAKI’s case management function, ensuring alignment with MENDAKI’s mission, strategic priorities, and community needs.

2.    Translate organisational strategy into coherent case management frameworks, operating models, and service approaches across education, youth, family, and employment-related programmes.

3.    Establish clear governance structures, decision-making frameworks, and accountability mechanisms for case management work.

d.         People Leadership & Capability Development

1.    Build a strong professional culture anchored in ethical practice, reflective supervision, learning, and continuous improvement.

2.    Oversee the department’s budget, manpower planning, performance management, talent development, and succession planning for the case management function.

3.    Ensure staff are equipped, supported, and supervised to manage complex and emotionally demanding cases effectively and sustainably.

e.          Policy, Sector Engagement & Thought Leadership

1.    Stay abreast of developments in social policy, education reform, workforce transformation, and community needs that impact MENDAKI’s case management work.

2.    Contribute to policy discussions, sector consultations, and inter-agency initiatives related to education-to-employment pathways, youth development, and family resilience.

3.    Position MENDAKI as a credible and trusted partner within the social, education, and employment sectors through thought leadership and principled engagement.

 
Requirements

1.          Preferably possess a qualification in Social Work and/or Psychology.

2.          Have at least 10 years’ experience in case management, programme leadership, or community-based interventions.

3.          Strong hands-on experience managing complex cases related to education, youth, family, and/or employment domains.

4.          Proven track record of leading a department or function, including managing managers or senior practitioners.

5.          Demonstrated experience building and leading multidisciplinary teams.

6.          Significant experience working with SSAs, Ministries (e.g. MSF, MCCY, MOE, WSG), and government-linked stakeholders in complex, cross-agency environments.

7.          Strategic thinking and systems-level planning.

8.          Strong understanding of case management principles, ethical boundaries, and referral frameworks within Singapore’s social service ecosystem.

9.          Excellent leadership, people development, and decision-making skills.

10.High level of stakeholder management, negotiation, and communication capability.

Job Summary
The jobholder (2-year contract) supports the Deputy Director and Assistant Director at School Ready Team in its public education efforts to advance the importance of early learning and parents involvement in supporting better children outcomes.  He/She is responsible for the planning, implementation and evaluation of the team’s public education initiatives and cultivating strong partnerships for stronger families.

The incumbent is responsible for:

a.    Engaging community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.

b.    Design outreach initiatives to promote learning in families

c.     Strengthen partnerships to bridge families to learning opportunities

d.    Design and maintain SOPs for initiatives that will benefit the targeted Malay/Muslim parents as well as children in response to meeting the needs of the community.

The jobholder is expected to work from 8.30 a.m. to 6.00 p.m. on weekdays. The jobholder is largely expected to work in an office environment. On occasion, the jobholder may need to work outside official hours on weekends to support in the running of programmes/events.

Key Responsibility Areas

Strategic and Partnership Management

a.    Keep abreast of latest trends in early childhood  landscape at the community and national levels.

b.    Work hand-in-hand with teams to co-create and design suitable initiatives and interventions to increase awareness on the importance of early learning

c.     Work with stakeholders and partners in implementing key School Ready initiatives.

d.    Collaborate with key teams in MENDAKI (such as Comms, CDLT, Research and Programme Evaluation etc) to ensure alignment of messaging and workplan targets.

e.    Support the team in identifying and networking with potential and existing partners.

Team Leadership and Management

a.   Set goals and performance standards for direct reports.

b.   Mentor direct reports and provide feedback to support their personal and professional development.

c.   Manage the implementation budget plans and propose utilisation to manage resource allocations to department’s programmes.

Programme Development, Knowledge and Research

a.   Conduct periodic environmental scanning of relevant programmes and initiatives

b.   Provide insights and create content to enhance public education initiatives

Requirements

a.   At least 5 years of relevant working experience in early childhood or social service sector

b.   Supervisory experience required.

c.   A degree in Early Childhood, Psychology or related discipline is preferred.

d.   Able to work independently and in teams.

e.   Confident and has a good working attitude.

f.    Good written and verbal communication skills.

g.   Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment across different levels.

h.   Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and Powerpoint.

i.     Team leadership skills to make sound decision-making and problem-solving skills.

j.     Strong project management skills

k. Able to interpret and analyse data

Job Summary

The jobholder (2-year contract) reports to the Head of Department (HOD) and is responsible to assist with translating organisational vision into actionable strategies for school readiness programmes, manage multiple initiatives and make data-informed decisions about  policy, partnerships, programmes and initiatives under the School Ready, Growth Group.  He/She is to meet the organisation’s mission by working closely with various stakeholders.

The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. The job holder is largely expected to work in an office environment. On occasion, the job holder may need to work outside official hours on weekends to support in the running of events.

Key Responsibility Areas

Strategy Development and Implementation

a.   Assist to develop and implement strategies designed to support the well-being of parents with young children. This may include initiatives to improve access to learning opportunities in different settings.

b.   Develop and implement enhancements to existing and new developmentally appropriate programmes based on the needs of the community served. This could involve innovative service delivery methods, establish quality benchmarks, exploring new funding opportunities, or implementing technology to improve service delivery and monitoring outcomes.

c.   Formulate and review operational policies to enhance service delivery and system efficacy.

d.   Design and maintain standards and SOPs for the team.

e.   Monitor operational outcomes to enable continuous improvement.

Partnership and Collaboration

a.   Works with organisations to promote and develop programmes and services for parents with young children. This includes fostering partnerships with government entities, community partners and other relevant stakeholders.

b.   Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Research and Development

a.   Responsible for staying up to date with the latest research early learning.

b.   Collaborate with partners to incorporate relevant findings into strategies and programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach

a.  Engage with the community, including older adults and their families, to understand their needs and preferences.

b.  Engage community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.

c.   Oversee campaigns to raise awareness about available resources and programmes and gather feedback to inform future strategies.

Budgeting and Resource Allocation

a.  Oversight of financial aspects of all programmes; including the funding, preparation and management of budgets.

b.  Ensure optimal utilisation of resources.

c.   Assist to mentor staff and fostering a collaborative team environment.

Requirements

a.  At least 8 years of relevant working experience in early childhood or social service sector.

b.  Minimum a Degree in Early Childhood, Psychology or related discipline is preferred.

c.   Able to work independently and in teams.

d.  Confident and has a good working attitude.

e.  Good written and verbal communication skills.

f.    Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.

g.  Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and Powerpoint.

Job Summary

The jobholder (2 year contract) supports the Assistant Director (RPEO) in supporting different MENDAKI initiatives and programmes and contributes positively to the culture of evidence based and data-driven planning in MENDAKI.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Research

a.    Conduct literature search, environmental scanning, and trend analysis in the areas of Education, Family Development, Youth Development (Mentoring), Employment and Employability, and Lifelong Learning Community.

b.    Contribute to the establishing of partnership with research agencies, academicians and experts in the four areas of Education, Family, Youth and Employability in the Malay/Muslim Voluntary Sector as well as national level to facilitate work in the Research and Programme Evaluation Team.

c.     Identify future areas of interests in the context of the Malay/Muslim Community interests.

d.    Conduct, coordinate, and monitor research projects on issues affecting the Malay/Muslim community.

e.    Advise the team on the use of suitable methodologies for research projects.

f.      Project management for multiple projects.

g.    Digest and communicate MENDAKI’s research findings and trends to Management and other stakeholders.

h.    Advocate research findings at appropriate platforms such as conferences, ministries, and national agencies.

i.      Lead the development and conceptualisation of themes for publications and MENDAKI Symposium annually.

Stakeholder Engagement (Internal and External)

a.      Assist the HOD and manager on engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs), and internally with MENDAKI teams.

b.     Contribute to the framework of collaboration with partners/ stakeholders in data management, and information sharing.

c.      Digest and communicate MENDAKI’s research findings and trends to Management and other stakeholders.

Research, Data and Programme Evaluation Support

a.    Support policy-ops team in research, analysis and evaluation requirements.

b.    Manage organisational data profiling, mapping and analysis.

Other Duties

a.    Provide executive support for Management Meeting/ Conferences.

b.    Provide logistical and administrative support in relation to RPEO’s publications and/or events.

c.     Provide editorial support in relation to RPEO’s publications. This includes summarizing content and editing articles.

d.    Deliverables of Research & Programme Evaluation Office work plan.

m.   New project and initiatives to build team’s contents and capacity.

Requirements

a.  Degree in Psychology / Behavioral Sciences / Statistics, or any related discipline from a recognised institution

b.  Knowledge of research methodologies.

c.   Possesses an analytical mind with a strong ability to make sense of large amounts of data and able to think strategically and translate strategies to operational and tangible results.

d.  Effective communication and report writing skills.

e.  Strong interpersonal and collaborative skills.

f.    Strong research experience/track record will be a plus.

g.  Proactive, willing to learn and able to work on several projects and tasks concurrently.

h.  Ensure compliance with project timeline, milestones, and budget.

i.    Resourceful, and able to work independently and effectively with colleagues to achieve team goals.

j. Organised with good communication and interpersonal skills.

Job Summary

The jobholder (2-year contract)  supports Engagement Group’s Director/Deputy Director to spearhead Yayasan MENDAKI (MENDAKI)’s push towards last-mile service delivery to better meet the needs of the MM community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner them in their journey of lifelong learning.

 
Key Responsibility Areas

Outreach. Strategise and plan outreach efforts to members of the community, individuals/ families who may be in need of support or services, especially in relation to educational and employment needs

a.    Strategise community outreach efforts and engagement to be conducted by the group.

b.    Identify strategies of outreach engagement to effectively reach out to different segments of the community and stakeholders

c.     Plan, deploy and evaluate outreach efforts conducted within the group

d.    Track and analyse outcomes of the outreach efforts

Care Management. Manage and supervise the team in the conduct of case management of individuals/families, through conduct of holistic assessments of the family’s needs and delivery of targeted interventions.

a.    Facilitate case discussion platforms and supervise staff in conducting holistic assessments of clients and their family members, identifying areas of needs and intervention.

b.    Identify competency needs and training opportunities for staff to build their abilities in conducting care management

c.     Identify potential resources/ networks that could be tapped on for client’s needs.

d.    Identify and curate new resources that could help serve the needs of clients.

e.    Advocate for clients at both the individual and macro level.

f.      Provide casework supervision to staff to ensure that their casework meets the needs of the clients and the staff’s mental and psychological well being is supported.

g.    Track and analyse outcomes for clients, identifying new trends and emerging areas of needs

h.    Review MENDAKI’s programs and services, in its ability and effectiveness to meet clients’ needs and provide suggestions on how the programs and services could be enhanced.

Stakeholder Management. Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies.

a.    Develop a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases.

b.    Develop good networks with partners and stakeholders, in order to build collaborative partnerships in meeting needs of clients.

c.     Attend networking sessions and update partners of the programs and services that Mendaki provides.

Leadership. Lead the teams in the satellite centre/ youthspace.

a.    Guide senior managers/ managers in management of their teams and centres

b.    Develop the team in the centres under his/her charge to achieve its full potential, including coaching them on the necessary skills in support of their personal and professional development.

c.     Provide a conducive and dynamic environment for the team under his/her charge.

d.    Analyse resources needed by the team and clients, including workforce planning and finances.

e.    Manage and guide project teams within the group

Requirements

a.    A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.

b.    A growth mindset. Staff would need to be open to learn new methods and learn from one another.

c.     Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.

d.    Excellent organisational, interpersonal and communication skills.

e.    Proficient in team management, process innovation and re-engineering

f.      Ability to problem-solve – understand the root causes and recommend targeted solutions.

Job Summary
The jobholder (2-year contract) supports the Team Lead and HOD on education support matters for Malay/Muslim students in post-secondary institutions and Institutes of Higher Learning (IHLs). The jobholder is responsible for the engagements of students and parents, as well as the management and disbursement of education support initiatives such as the Tertiary Tuition Fee Subsidy (TTFS) and study loans.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Management and Disbursement of Education Support Initiatives

a.         Oversee the efficient management and disbursement of MENDAKI’s education support initiatives for post-secondary and IHL students. These include TTFS, study loans and Education Trust Fund (ETF)-ITE Start-up Grants.

b.         Generate and submit monthly and quarterly reports or ad-hoc audit reports for grants and funding, including reports on study loans, collections, disbursements, loan holders, and deferments.

c.         Lead the collection and submission of organisation data as required by government agencies.

d.         Work with external auditors in preparation of the organisation’s annual report.

Engagement of Students and Parents

a.         Work with the team and various other stakeholders such as M3@Town Advisors and their Committees, and others in planning and implementing engagement initiatives with IHL students and their parents.

b.         Ensure that student databases are securely and effectively managed to facilitate a data-driven approach to engagement.

Team Leadership and Management

a.         Set goals and performance standards for direct reports.

b.         Mentor direct reports and provide feedback to support their personal and professional development.

c.         Supports team lead and HOD to execute functions, identify manpower needs and track budget utilization and accounting of processes and resources.

Requirements

a.          Relevant degree from a recognised institution preferred.

b.          6–8 years of relevant experience in team management and process management.

c.          Proven leadership experience in strategic planning, programme management, and partnership development.

d.          Excellent stakeholder management, communication, and presentation skills.

e.          Meticulous, resourceful, and able to work effectively in a fast-paced, multi-stakeholder environment.

f. Demonstrated ability to lead teams, manage budgets, and deliver measurable outcomes.

Job Summary
The jobholder (2-year contract) supports the Assistant Director, Curriculum Development in leading MENDAKI’s curriculum design and review initiatives. This role focuses on managing curriculum development projects, ensuring alignment with pedagogical standards and organisational objectives. The Senior Manager drives operational execution, collaborates with internal and external stakeholders, and contributes to capability-building for tutors and facilitators.

The job holder is expected to work from 8.30 am to 6.00 pm on weekdays. May occasionally be required to work over the weekends and Public Holidays to support MENDAKI’s events. Although the job holder is largely expected to work in an indoor environment, they are also expected to travel frequently for meetings.

Key Responsibility Areas

Curriculum Development & Review

a.    Manage end-to-end curriculum development projects, ensuring quality, relevance, and alignment with national directives and MENDAKI’s objectives.

b.    Convert strategic priorities into scoped project plans and manage execution with the curriculum team.

c.     Conduct systematic reviews and evaluations to maintain alignment with learning outcomes and national standards.

d.    Monitor emerging trends in pedagogy and educational technology to inform project decisions.

e. Collaborate with the Learning Technology team to integrate digital tools and interactive elements into curriculum design.

f. Implement quality assurance processes for curriculum content and instructional materials.

g. Analyse feedback and evaluation data to identify gaps and drive iterative improvements.

Capability Building

a.    Oversee the end-to-end management of tutor and facilitator training and professional development programmes.

b.    Establish systems for tracking participation, completion, and evaluation outcomes, and leverage dashboards to identify trends and drive continuous improvement initiatives.

Project & Vendor Management

a.    Manage procurement and engagement of vendors for curriculum projects.

b.    Ensure optimal utilisation of resources and adherence to budget allocations.

Team Management

a.    Supervise Curriculum Strategists; allocate tasks, set targets and provide coaching.

b.    Foster collaboration and professional growth within the team.

c.     Participate in and lead special projects as required.

Requirements

a.    Degree in Education, Instructional Design or a related discipline.

b.    5+ years in teaching, curriculum development and instructional design with project management experience.

c.    Practical familiarity with pedagogical frameworks.

d.    Experience in team management.

e.    Experience working in primary and/or secondary school settings is advantageous.

f.      Project management skills.

g.    Strong operational leadership.

h.    Stakeholder management and vendor oversight.

i.      Clear communication, problem-solving, and the ability to multi-task in a fast‑paced environment.

Job Summary
The jobholder (2-year contract) supports the team lead, PN and HOD, Future Ready to ensure the MM professionals become resilient and future-ready. The jobholder also performs the Secretariat functions to support the planning, execution and evaluation of events, programmes and internal operations required by the MENDAKI Professionals Networks (PNs) that is assigned to the jobholder.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, weeknights, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

a.     Work alongside the team to drive the MENDAKI PN strategies by engaging and developing Malay/Muslim professionals to groom the next generation of community and industry leaders.

b.     Connect with government agencies and key partners such as SkillsFuture Singapore and Workforce Singapore for updates on the data and trends pertaining to employment and employability

c.     Work hand-in-hand with assigned PN Team Leads and Core Teams and other stakeholders and partners in implementing key Future Ready initiatives.

d.     Collaborate with key departments in MENDAKI (such as Communications and Partnerships) to ensure alignment of messaging and workplan targets.

e.     Support the department in establishing and maintaining strong relationships with existing and new partners to drive impactful programmes, explore new initiatives, and secure funding to support the PN efforts.

Secretariat role to MENDAKI Professional Networks (PN)

a.     Oversee the coordination of resources, manpower, and materials to ensure effective delivery of programmes and manage secretariat support for Professional Networks.

b.     Evaluate the effectiveness of programmes through data collection, participant feedback, and impact assessment.

c.     Review and recommend improvements to programmes to ensure relevance, quality, and responsiveness to the evolving needs of youth and PMETs.

d.     Monitor budget outcomes to ensure proper utilization and accounting of resources.

e.     To oversee the engagement strategies which include regular communications with PN members via email and LinkedIn.

Programme Management

a.     To support FR leadership team in the planning and organisation of the PN events at MENDAKI level and providing timely updates about PN works to Management and stakeholders. 

b.     Evaluate the effectiveness of the projects and initiatives carried out by the assigned PNs through the collection and analysis of feedback.

c.     Conduct reviews of programmes and recommend areas of improvement or adaptation, in consultation with PN Leads and Core teams, to suit the needs of the professionals in the relevant sectors.

d.     Lead other key Future Ready initiatives for Malay/Muslim professionals such as Hari Raya Networking Lunch, #MakingConnections and other network engagement sessions.

Team Leadership and Management

a.    Set goals and performance standards for direct reports.

b.    Mentor direct reports and provide feedback to support their personal and professional development.

c.     Supports team lead and HOD to execute functions, identify manpower needs and track budget utilization and accounting of processes and resources.

Others

d.    Any other duties as assigned by the FR leadership team and MENDAKI management as a whole.

Requirements

a.     Degree in Business Administration/ Project Management or other related degrees.

b.     2-3 years of experience in programme/events delivery and management, and stakeholder engagement and management. 

c.     Experience in secretariat and committee roles and volunteer management is useful. 

d.     Good understanding of PMETs, growth sectors, and employment and career landscapes. Interest in education and community issues.

e.     Strong interpersonal skills and ability to manage stakeholders across different levels.

Job Summary

The jobholder (2-year contract) supports the department HOD in the strategic planning, management and people leadership for education programmes catered for primary and secondary students (7 to 17 years old). The role focuses on operational leadership, programme delivery excellence, stakeholder coordination, and performance monitoring, translating strategic intent into effective execution on the ground.

The AD enlivens departmental strategies and KPIs into actionable workplans, supporting daily operations, and ensures quality assurance, reporting, and continuous improvement across initiatives. He/She works closely with internal teams and external partners to ensure programmes are delivered effectively, on time, and within budget.

The team member is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. While the role is primarily office-based, frequent travel for meetings and programme visits is expected.

Key Responsibility Areas

Strategic and Operational Support

a.    Support the HOD in executing departmental strategies, workplans, and KPIs.

b.    Translate strategic priorities into operational plans, timelines and deliverables.

c.     Track departmental performance indicators and prepare progress reports for management review.

d.    Identify operational risks and propose mitigation strategies to ensure programme continuity.

e.    Keep abreast of national education policies, parental engagement trends, holistic child development and community needs.

 Programme Delivery and Development

a.    Oversee daily programme operations to ensure smooth execution, quality delivery, and compliance with objectives.

b.    Coordinate programme schedules, resources, and logistics across teams and partners.

c.     Conduct periodic reviews and evaluation of programmes and make necessary recommendations for improvement.

d.    Support the conceptualisation, development and implementation of new and innovative educational programmes and learning support initiatives.

Stakeholder and Partnership Management

a.    Support the management of key stakeholders including schools, Self-Help Groups, M3 partners (MUIS and MESRA), government agencies (MOE, MSF, MCCY, MOH), and community partners.

b.    Serve as an operational point-of-contact for partners to resolve implementation issues and improve collaboration processes.

c.     Represent the team in internal and external meetings, committees, and forums.

d.    Maintain and update repositories of programme resources, partners, and service offerings.

e.    Support cross-departmental collaboration to ensure integrated service delivery.

Financial and Resource Management

a.    Support budgeting, forecasting, and expenditure tracking for departmental programmes.

b.    Monitor programme spending to ensure alignment with approved budgets.

c.     Assist in resource allocation, procurement coordination, and vendor management where required.

d.    Prepare financial summaries and utilisation reports for the Head of Departmetn (HOD).

People Leadership and Capability Development

a.    Support and mentor programme owners to ensure accountability and performance standards are met.

b.    Guide team onboarding, coaching, and day-to-day problem-solving.

c.     Conduct performance check-ins and contribute to performance appraisals.

d.    Identify training needs and support workforce capability development initiatives.

Foster a collaborative, high-performing team culture aligned with organisational values.

Requirements

a.    5 – 8 years of relevant professional experience, preferably in education, youth development, or community programmes

b.    Min 2-3 years in supervisory or managerial experience required

c.     Degree in Education, Public Policy, Business Administration, Social Science, or in any other relevant fields

d.    Postgraduate qualifications or leadership certification will be an advantage.

e.    Good understanding of Singapore’s education and youth landscape

f.      Strong strategic thinking with the ability to translate strategy into operational execution.

g.    Proven people leadership, coaching, and performance management capabilities.

h.    Strong interpersonal and communication skills to manage stakeholders across different levels

i.      Strong analytical and data-informed decision-making abilities.

j.      Sound judgement, risk awareness, and problem-solving skills in complex environments.

k.     High level of accountability, resilience, adaptability and initiative.

l.      Strong organisational and prioritisation skills in a fast-paced, multi-stakeholder context.

m.   Able to work independently while collaborating closely with senior leadership

n.    Proficient in Microsoft Office and relevant programme management or learning management systems.

o. Proven experience overseeing multi-site or large-scale education programmes will be an advantage.

Job Summary

The jobholder (2-year contract) plays a strategic leadership role in overseeing procurement governance, contract management, and high-level facilities oversight. The jobholder ensures that organisational operations are supported by strong internal controls, transparent processes, and effective vendor management aligned with regulatory and governance standards.

The jobholder will provide strategic advisory support to senior management and ensure the sustainability and resilience of organisational infrastructure and procurement functions.

The jobholder also serves as the Head of Department (HOD), responsible for leading the Corporate Logistics Management (CLM) team, building capabilities, and driving operational excellence across procurement and facilities governance functions.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work after office hours, over weekends and on public holidays to support organisation events. He/she is expected to work in a variety of environments and is required to travel out of the office premises frequently to provide support at various events and centre locations.

Key Responsibility Areas

Procurement Strategy, Governance & Compliance

a.    Lead the organisation’s procurement function, ensuring strong governance, transparency, and compliance with internal policies and external regulatory requirements.

b.    Oversee end-to-end procurement processes including sourcing, tender management, vendor evaluation, negotiation, and contract lifecycle management.

c.     Develop and enhance procurement strategies, frameworks, and policies to strengthen value-for-money, risk management, and operational consistency.

d.    Utilise digital procurement initiatives (e-procurement systems, automation, analytics dashboards) to enhance efficiency, traceability, and oversight.

e.    Conduct procurement-related risk assessments, manage audit readiness, and coordinate compliance reviews to support organisational accountability.

f.      Establish supplier performance frameworks and manage strategic vendor relationships for long-term value and service excellence.

Facilities and Infrastructure Governance

a.    Provide strategic oversight of facilities management functions, ensuring policies, governance frameworks, and standards remain robust and compliant with regulatory requirements.

b.    Lead long-term infrastructure planning and prioritisation of capital works in collaboration with senior leadership.

c.     Oversee contract, license and vendor management for outsourced facilities services, ensuring performance quality, safety compliance, and timely service delivery.

d.    Ensure workplace safety, emergency preparedness, and infrastructure risk management align with organisational governance expectations.

e.    Provide oversight and coordination of facilities and logistical arrangements for key organisational meetings and events, ensuring that Management Committee Meetings (MCM), Chairman’s Conferences (CC), Board of Directors’ (BOD) meetings, and the Annual General Meeting (AGM) are supported with appropriate preparation, execution, and follow-up.

Strategic Leadership and Governance

a.    Develop work plans, budgets, and long-term strategies for facilities and procurement functions.

b.    Provide strategic advisory support to senior management on procurement strategy, facilities governance, compliance matters, and organisational risk.

c.     Champion digitalisation, system enhancements, and technology adoption (e.g., e-procurement platforms, asset management systems) to strengthen operational effectiveness.

d.    Review and enhance SOPs, processes, frameworks, and policies to improve efficiency, safety, compliance, and service delivery standards.

e.    Oversee project planning elements within facilities and procurement, ensuring proper governance, feasibility assessments, and alignment with organisational priorities.

Team Leadership and Capability Development

a.    Lead and manage the Corporate Logistics Management (CLM) team, setting clear direction, performance expectations, and developmental plans.

b.    Provide coaching, mentoring, and capability development opportunities for the CLM team.

c.     Oversee major tenders, strategic sourcing exercises, and infrastructure projects executed by the team to ensure alignment with organisational goals and governance requirements.

d.    Drive procurement and facilities governance culture across the organisation through policy communication, training, and advisory support.

e.    Build strong relationships with internal stakeholders, external partners, regulators, contractors, and service providers to enhance operational continuity and collaboration.

f.      Champion continuous improvement, digitalisation, and risk-aware practices within the organisation.

Other Duties

a.    Any other duties as assigned by the Chief Executive Officer (CEO) and Deputy Chief Executive Officer (DCE).

 
Requirements

a.    Degree in Business, Supply Chain Management, Engineering, Facilities Management, or a related field is preferred.

b.    At least 5 to 7 years’ relevant professional experience in procurement, contract management, or facilities governance, with strong leadership exposure.

c.    Proven expertise in procurement governance, tender management, sourcing strategies, and vendor performance evaluation.

d.    Experience in overseeing outsourced facilities services and providing high-level infrastructure or facilities governance.

e.    Strong knowledge of regulatory requirements, governance frameworks, workplace safety standards, and compliance obligations.

f.      Proficient in digital procurement systems, automation tools, and data analytics for operational insights and improved oversight.

g.    Strong leadership capabilities, with experience managing teams, coaching staff, and developing functional competencies.

h.    Excellent stakeholder engagement skills, with the ability to collaborate effectively with senior management, vendors, and external agencies.

i.    Strong analytical, problem-solving, and decision-making abilities, with a drive for continuous improvement, digitalisation, and operational excellence.

Job Summary

The jobholder (2-year contract) supports the HOD in ensuring the efficiency and smooth operations of Partnerships Department by focusing on the management (including recognition) of volunteers and community partners. The candidate will spearhead Partnership’s Leadership Development Unit (LDU) where he/she helps to strategise, formulate and implement the leadership programmes, including the TUNAS BERSAMA M3 (TUNAS) programme. His/her roles also include identifying, developing, and engaging identified volunteers and community partners to hold key appointments in various community and public organisations.

The candidate will also oversee the Volunteer Management (VMU) and the Community Leadership Forum (CLF) units in Partnerships. He/She is responsible for overseeing and formulating the various initiatives by the VMU and the development and implementation of the Volunteers Management Competency Development Framework. He/She is also responsible for the management of the MMCDF Grant by the CLF unit and establishing good relations with community partners.

He/She is responsible for working in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals and corporate organisations to volunteer and partner with Yayasan MENDAKI in donating and supporting its programmes.

He/She is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events.  Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

Key Responsibility Areas

Strategic and Stakeholders’ Management

a.    One of the co-leads that engages stakeholders managed by Partnerships department, eg corporate and community partners, volunteers, donors, award/bursary/scholarships recipients.

b.    Develop, drive, and continuously refine organisation-wide stakeholder engagement and partnership strategies to strengthen MENDAKI’s ecosystem of support, enhance programme delivery, and increase community impact. This includes identifying emerging trends, gaps, and opportunities within the stakeholder landscape and translating them into actionable initiatives.

c.     Lead and oversee the end-to-end stakeholder lifecycle, including engagement, onboarding, stewardship, retention, and succession planning, to ensure a positive and consistent stakeholder experience and sustained engagement with MENDAKI.

d.    Collaborate closely with other departments to align stakeholder partnerships with programme needs and organisational priorities, ensuring stakeholder contributions are effectively integrated to maximise impact and outcomes.

e.    Monitor, evaluate, and report on stakeholder engagement and partnership outcomes, using data and insights to inform continuous improvement, support decision-making, and meet organisational reporting and governance requirements.

Professional Leadership Development Initiatives

a. Identify, plan, oversee and drive organisation-wide leadership development initiatives, including TUNAS, for MENAKI’s volunteers and community partners to meet current and future needs of MENDAKI and the community.

b.    Identify and groom volunteers with leadership potential and provide opportunities to develop them as volunteer leaders, eg. taking the lead in project teams, coordinating community outreach initiatives, attending courses, etc.

c. Identify volunteers and community partners with high leadership potential to be placed in strategic committees.

d.    Identify and create opportunities for our volunteers to be recognised and/or receive awards at national level.

e.    Develop, review, and implement strategies to attract stakeholders (individuals and corporate organisations) to partner with MENDAKI to help in the delivery of its programmes.

Team Leadership and Management

a.    Lead and manage the teams in the department.

b.    Develop and implement the department workplans and achieve the targets set, setting and cascading departmental goals to individual staff goals and outcomes.

c.     Manage direct reports and provide feedback to support their personal and professional development.

d.    Ensure staff under his/her charge clocked at least 60hrs of training yearly.

e.    Mentor and coach team members to build leadership capacity and succession readiness within the department.

Financial Planning and Management

a.    Develop and implement the departmental budget.

b.    Assist the Head of Department in the department’s forecasting and budgeting activities.

c.     Ensure proper governance and effective utilisation of department resources and budget.

Other Duties

a.    Perform any other duties as directed and assigned by the Reporting Officer.

 
Requirements

a.    5 – 7 years of relevant professional experience preferred.

b.    Minimum degree in Marketing, Human Resource, Psychology, Business Administration or media.

c.     Experience in leading a team is vital.

d.    Experience in the areas of learning & leadership development, talent management and career development would be advantages.

e.    Experienced working in or having vast experience collaborating with stakeholders (individuals, corporate or community organisations) would be an advantage.

f.      Involved in managing or contributing to the company’s Community Social Responsibility initiative would be an advantage.

g.    Strong interpersonal skills and ability to manage stakeholders across different levels.

h.    Able to communicate persuasively.

i.      Team leadership skills.

j.      Strategic partner with strong engagement and collaboration skills to work in close partnership with various stakeholders.

k.     Sound decision-making and problem-solving skills.

l.      Flexible, resourceful and ability to handle multiple consecutive projects effectively.

m. Good knowledge of trends in the Social Service sector.

Job Summary

The jobholder (2-year contract) provides strategic leadership and oversight of Future Ready Work initiatives, which includes strategies to strengthen employability and future readiness among the Malay/Muslim supporting the community’s participation in growth and evergreen sectors. The Assistant Director leads his/her team to design and deliver impactful programmes, forge strategic partnerships, and ensure alignment with MENDAKI’s Future Ready and M3 FA4 objectives.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

  Strategic and Partnership Management

a.    Lead the strategic planning and implementation of employability initiatives to support to drive the organisation’s Work strategies.

b.    Strengthen partnerships with employers, industry associations, educational institutions, and community organisations to develop impactful career and leadership pathways.

c.     Represent MENDAKI in M3 FA4 and inter-agency platforms to advance employment and employability outcomes for the Malay/Muslim community.

d.    Collaborate with internal departments (e.g., Communications, Partnerships, and Operations) to ensure alignment of messaging, branding, and workplan objectives.

e.    Oversee the AI secretariat function for the community, reporting to MOS Rahayu

Programme Development and Management

a.      Oversee the design, implementation and evaluation of employability and lifelong learning programmes for youths, jobseekers and workforce.

b.      Guide teams in delivering career advisory sessions, mentoring, job shadowing, and traineeship opportunities in collaboration with Professional Networks and industry partners.

c.      Oversee engagement strategies to attract and engage our youth databases and tertiary networks.

d.      Ensure integration and synergy across workstreams to maximise impact and resource efficiency.

Team Leadership and Management

a.      Provide leadership, direction, and mentorship to the team to ensure strategic alignment and operational excellence.

b.      Set clear performance goals, monitor progress, and provide developmental feedback to build high-performing teams.

c.      Lead team’s forecasting, planning and budgeting activities to ensure optimal resource allocation and efficiency.

d.      Oversee budget management, utilisation, and reporting for all team’s schemes and initiatives.

e.      Foster a collaborative, innovative, and mission-driven team culture aligned with MENDAKI’s organisational values and strategic direction.

 
Requirements

a.    Relevant degree from a recognised institution preferred.

b.    6–8 years of relevant experience in career development, employment facilitation, or workforce engagement.

c.    Proven leadership experience in strategic planning, programme management, and partnership development.

d.    Strong understanding of workforce trends, community development, and digital engagement strategies.

e.    Excellent stakeholder management, communication, and presentation skills.

f.      Meticulous, resourceful, and able to work effectively in a fast-paced, multi-stakeholder environment.

g. Demonstrated ability to lead teams, manage budgets, and deliver measurable outcomes.

Job Summary

The jobholder (2-year contract) is the team lead and supports the HOD on employability and future-readiness initiatives under the Professional Networks (PN). He/She is responsible for the strategic planning, implementation, and evaluation of programmes and engagements by PN that equip Malay/Muslim professionals and youth to be resilient, future-ready, and community-minded.

The role also involves driving engagement and growth across the networks, developing partnerships, and identifying and nurturing future community and industry leaders.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

 Strategic and Partnership Management

a.    Drive the MENDAKI Professional Networks strategies by engaging and developing Malay/Muslim professionals and youths to support their educational and career aspirations, and groom the next generation of community and industry leaders.

b.    Collaborate with partners and stakeholders — including M3 Towns, schools, and community organisations — to implement Future Ready programmes.

c.     Represent the department and organisation in inter-agency committees and contribute to nationwide initiatives.

d.    Work closely with MENDAKI’s key departments (e.g., Communications and Partnerships) to ensure alignment of messaging, branding, and workplan targets.

e.    Establish and maintain strong relationships with new and existing partners to drive impactful programmes, explore new initiatives, and secure funding to sustain and expand network efforts.

Programme Development and Management

a.    Lead the planning and execution of key Future Ready initiatives and programmes for youth and professionals under the PN and YN platforms.

b.    Oversee the coordination of resources, manpower, and materials to ensure effective delivery of programmes and provide secretariat support for the Professional Networks.

c.     Evaluate the effectiveness of programmes through data collection, participant feedback, and impact assessment.

d.    Review and recommend improvements to programmes to ensure relevance, quality, and responsiveness to the evolving needs of youth and PMETs.

e.    Partner internal teams — including the Educational Financial Assistance, Youth Mentoring Office, Career Advancement, and Partnerships teams — to:

• Engage students meaningfully and connect them with mentors,

• Equip youth with employability and future-ready skills, and

• Facilitate volunteer and mentoring opportunities for youth and professionals.

Team Leadership and Management

a.    Provide leadership, direction, and mentorship to the team to ensure strategic alignment and operational excellence.

b.    Set clear performance goals, monitor progress, and provide developmental feedback to build high-performing teams.

c.     Lead team’s forecasting, planning and budgeting activities to ensure optimal resource allocation and efficiency.

d.    Oversee budget management, utilisation, and reporting for all team’s schemes and initiatives.

e.     Foster a collaborative, innovative, and mission-driven team culture aligned with MENDAKI’s organisational values and strategic direction.Set goals and performance standards for direct reports.

 
Requirements

a. Relevant degree from a recognised institution preferred.

b. 6–8 years of relevant experience in team management and process management.

c. Proven leadership experience in strategic planning, programme management, and partnership development.

d.    Excellent stakeholder management, communication, and presentation skills.

e.    Meticulous, resourceful, and able to work effectively in a fast-paced, multi-stakeholder environment.

f. Ability to work independently where needed.

Job Summary

The jobholder (2-year contract) provides strategic, operational, and people leadership for the Perform In School sub-team, overseeing the effective delivery of MENDAKI’s school-based academic support interventions, including the MENDAKI Tuition Scheme (MTS).

The role bridges strategy and execution by translating departmental goals into actionable plans, ensuring programme quality, operational excellence, and strong stakeholder partnerships. The Assistant Director is accountable for sub-team performance, resource optimisation, data-informed decision-making, and continuous improvement of programmes and processes.

The incumbent works closely with the Head of Department to drive outcomes, manage risks, develop staff capability, and ensure alignment with MENDAKI’s broader education strategy and organisational priorities.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Strategic and Operational Support

a.    Support the Head of Department in shaping and executing the strategic direction of the Perform In School team.

b.    Translate strategic priorities into operational plans, targets, timelines and deliverables.

c.     Oversee the design, delivery, and continuous improvement of school-based academic support programmes, including MTS.

d.    Ensure programmes remain responsive to the evolving needs of students, parents, schools, and community partners.

e.    Track departmental performance indicators and prepare progress reports for management review.

f.      Identify operational risks and propose mitigation strategies to ensure programme continuity.

g.    Monitor programme outcomes and effectiveness using data and insights to guide strategic and operational decisions.

h.    Support professional development initiatives for staff, tutors, and centre leaders to strengthen programme quality.

i.      Keep abreast of Education policies and pedagogical trends at the national and community levels.

Programme Delivery and Development

a.    Oversee daily programme operations to ensure smooth execution, quality delivery, and compliance with objectives.

b.    Coordinate programme schedules, resources, and logistics across teams and partners.

c.     Conduct periodic reviews and evaluation of programmes and make necessary recommendations for improvement.

d.    Support the conceptualisation, development and implementation of new and innovative educational programmes and learning support initiatives.

Stakeholder and Partnership Management

a.    Strengthen and manage key stakeholders including schools, Self-Help Groups, M3 partners (MUIS and MESRA), government agencies (MOE, MSF, MCCY, MOH), and community partners.

b.    Serve as an operational point-of-contact for partners to resolve complex operational issues escalated by team.

c.     Ensure high standards of service delivery, partner satisfaction, and relationship sustainability.

d.    Identify opportunities for collaboration, innovation, and value creation with partners.

e.    Represent the team in internal and external meetings, committees, and forums.

f.      Maintain and update repositories of programme resources, partners, and service offerings.

g.    Support cross-departmental collaboration to ensure integrated service delivery.

Financial and Resource Management

a.    Support budget planning, forecasting, monitoring and optimisation of expenditure for departmental programmes.

b.    Ensure prudent use of resources, including procurement, vendor management, and cost controls.

c.     Review financial and operational data to ensure cost-effectiveness and impact-driven decision-making.

d.    Ensure accurate forecasting of resource and staffing needs aligned to programme demand.

People Leadership and Capability Development

a.    Support and mentor programme owners to ensure accountability and performance standards are met.

b.    Foster a collaborative, high-performing, service-oriented team culture aligned with organisational values focused on accountability, collaboration, and continuous improvement.

c.     Guide team onboarding, operations, and day-to-day problem-solving.

d.    Conduct performance check-ins and contribute to performance appraisals.

Identify training needs and support team capability development initiatives.

Requirements

a.    5 – 8 years of relevant professional experience, preferably in education, youth development, or community programmes

b.    Min 2 – 3 years in a supervisory or managerial leadership role required

c.     Degree in Education, Public Policy, Business Administration, Social Sciences or in any other relevant fields

d.    Postgraduate qualifications or leadership certification will be an advantage.

e.    Good understanding of Singapore’s education and youth landscape

f.      Strong strategic thinking with the ability to translate strategy into operational execution.

g.    Proven people leadership, coaching, and performance management capabilities.

h.    Strong interpersonal and communication skills to manage stakeholders across different levels

i.      Strong analytical and data-informed decision-making abilities.

j.      Sound judgement, risk awareness, and problem-solving skills in complex environments.

k.     High level of accountability, resilience, adaptability and initiative.

l.      Strong organisational and prioritisation skills in a fast-paced, multi-stakeholder context.

m.   Able to work independently while collaborating closely with senior leadership

n.    Proficient in Microsoft Office and relevant programme management or learning management systems.

o. Proven experience overseeing multi-site or large-scale education programmes will be an advantage.

Job Summary
The jobholder (2-year contract) supports the Manager/ Senior Manager (Team Lead) to spearhead Yayasan MENDAKI (MENDAKI)’s push towards last-mile service delivery (LMSD) to better meet the needs of the MM community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner with them in their journey of lifelong learning.

Key Responsibility Areas
Outreach. Conduct outreach to members of the community – individuals/ families who may be in need of support or services, especially in relation to educational and employment needs

a.    Work with the team to identify ways to reach out to different segments of the community so as to identify and engage with members in need of support.

b.    Plan and conduct outreach events

c.     Identify partners and potential partners within the community to engage and collaborate with.

d.    Engage with members of the public and the community

e.    Support the planning, deployment and assessment of outreach efforts.

f.      Collate data tracking the outcome of outreach events/efforts

Care Management. Case manage individuals/ families, through conduct of holistic assessments of their needs and delivery of targeted interventions.

a.    Engage with help seekers.

b.    Conduct holistic assessments of clients and their family members, identifying areas of needs and intervention.

c.     Partner with the client in developing care plans to meet his/her needs.

d.    Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.

e.    Connect clients to resources and facilitate them in tapping on these resources.

f.      Advocate for clients at both the individual and macro level.

g.    Organise and attend case discussion platforms and present cases for discussion.

h.    Guide Executive Assistants in the conduct of care management.

i.      Collate data tracking outcomes for clients through the care management

Stakeholder Management. Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies.

a.    Maintain a repository of resources available, both within MENDAKI and nationally.

b.    Manage a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases.

c.     Attend networking events and meetings, and share on MENDAKI’s programs and services

Administrative. Manage satellite centre operations/ youthspace.

a.    Collate data on centre activities, including activities run in the vicinity or community, to provide progress updates to management

b.    Monitor the use and maintenance of centre space and equipment;

c.     Collaborate with internal departments and partners for utilisation of the centre or partner’s premises.

d.    Manage the manpower roster to ensure the smooth running of centre

Requirements

a.    A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.

b.    A growth mindset. Staff would need to be open to learn new methods and learn from one another.

c.     Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.

d.    Excellent organisational, interpersonal and communication skills.

e.    Able to work independently and in teams.

f.      Ability to problem-solve – understand the root causes and recommend targeted solutions.

g.    Degree in Social Work/ Psychology or other related degrees. Minimum 3 years of experience in case management, community outreach and/or partnership management. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.

Job Summary

The jobholder (2-year contract) leads MENDAKI’s efforts in enhancing its organisational capability and ensuring that supporting internal processes allow the organisation to operate smoothly. He is responsible for strategising and conceptualising plans for the organisation. The incumbent is expected to work from between 8:30 am and 6:00 pm on weekdays and may be required to work over weekends and public holidays to support the organisation’s events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel out of the office for meetings.

Key Responsibility Areas

Strategic Management

a. Drive organisational development initiatives and effective performance consulting for both departmental and high-level, enterprise-wide projects and initiatives such as Governance Practices, Corporate Planning, Productivity, Knowledge and Data Management;

b. Identify and network with potential and existing partners for collaboration on the provision of the organisation’s support services

c. Represent the organisation in joint committees and contribute to nation-wide initiatives

d. Lead the strategic planning for the department’s various units and ensure a cohesive and harmonised approach to organisational excellence

e. Monitor policies, procedures, and training to ensure data privacy, confidentiality, and responsible data handling across the organisation.

f. Support the preparation of agendas, meeting papers, presentations, and the Notes of Meeting (NOM) in consultation with the Deputy Chief Executive Officer (DCE) and Chief Executive Officer (CEO).

Financial Planning and Management

g. Lead the department’s forecasting and budgeting activities

h. Oversee the implementation budget plans to manage resource allocations to department’s programmes

i. Monitor department budget outcomes to ensure proper utilisation and accounting of resources

Team Leadership and Management

j. Set goals and performance standards for direct reports to be cascaded across centres

k. Mentor direct reports and provide feedback to support their personal and professional development

l. Conduct workforce planning and identify manpower needs in order to bolster the organisation’s core support services

Requirements

• 5 – 7 years of relevant professional experience preferred.

• Degree in any relevant fields.

• Sound decision-making and problem-solving skills.

• Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous.

• High level of organisational skills with an ability to work well under pressure.

• Meticulous and able to work under minimal supervision.

• Organised with good Communication and Interpersonal skills.

• Supervisory experience required.

Job Summary
The jobholder (2-year contract) supports the Assistant Director and Head of Department in ensuring the efficiency and smooth operations of Partnerships Department by focusing on the management of the Community Leaders Forum (CLF) funds, its partners and engaging the stakeholders managed by the department.

He/She is responsible for establishing strong relationships and partnerships with strategic corporate and community partners and holds a key strategic position to achieve Yayasan MENDAKI’s mission.

He/She is responsible for managing the creation, implementation and evaluation of stakeholders’ engagement and recognition strategies to attract more corporate and community organisations to partner with MENDAKI.

He/She is also responsible for working in partnership with the Communications Department and programme managers to elevate the image of Yayasan MENDAKI as a professional and credible organisation to encourage individuals and corporate organisations to volunteer and partner with Yayasan MENDAKI and to support our programmes.

He/She will support the Head of Department in protocol and partnerships management for MENDAKI.

Key Responsibility Areas

Strategic and Stakeholders’ Management

a.    Develop, review, and implement strategies to attract stakeholders (individuals and corporate organisations) to partner with Yayasan MENDAKI to deliver programmes that would help support the Malay Muslim community.

b.    Organise events to engage stakeholders and promote the use of CLF funds for the conduct of programmes.

c.     Network with potential and/or existing partners for collaboration on the provision of community resources as well as the delivery of programmes.

d.    Guide partners on the evaluation of their programmes and on tapping various National funds to support their conduct of programmes.

e.    Support the Head of Department as one of the first point of contact with new and existing partners and connect them with relevant departments to further the relationship.

Grant Management

a.    Manages the team that administers the grant application process, evaluates and submits recommendations to committee.

b.    Plans and engages the partners and stakeholders, including the MMCDF committee members.

c.     Provides secretarial support to MMCDF committee.

d.    Track the utilization of the grant.

e.    Works with the other departments in implementing the grant management system.

Stakeholders Management

a.    One of the co-leads that engages stakeholders managed by Partnerships department, eg corporate partners, volunteers, donors, award/bursary/scholarships recipients.

b.    Network with potential and/or existing partners for collaboration on the provision of community resources as well as the delivery of programmes.

Team Leadership and Management

a.    Develop and implement the department workplans and achieve the targets set and setting and cascading departmental goals to individual staff goals and outcomes.

b.    Ensure proper and effective utilisation of department resources including budget.

c.     Manage direct reports and provide feedback to support their personal and professional development.

d.    Ensure staff under his/her charge clocked at least 60hrs of training yearly.

e.    Perform any other duties as directed and assigned by the Reporting Officer.

Financial Planning and Management

a.      Develop and implement the department workplans and achieve the targets set including budget requirements.

b.    Assist the Assistant Director and Head of Department in the department’s forecasting and budgeting activities and ensure proper and effective utilisation of department resources including budget.

Requirements

a.    5 – 7 years of relevant professional experience preferred.

b.    Minimum degree in Marketing, Business Administration or Media.

c.     Experience in leading a team is vital.

d.    Experienced working in or having vast experience collaborating with stakeholders (individuals, corporate or community organisations) would be an advantage.

e.    Involved in managing or contributing to the company’s Community Social Responsibility initiative would be an advantage.

f.      Strong interpersonal skills and ability to manage stakeholders across different levels.

g.    Able to communicate persuasively.

h.    Team leadership skills.

i.      Strong network in corporate sector is an advantage.

j.      Sound decision-making and problem-solving skills.

k.     Flexible, resourceful and ability to handle multiple consecutive projects effectively.

l.      Good knowledge of trends in the Social Service sector.

Job Summary

The jobholder (2-year contract) supports and reports to Head of Department (HOD) of Digital Information Technology in developing and implementing Network Infrastructure, digital and information technology solutions for the organization. The Senior Manager is responsible in leading, driving and executing related tasks including daily IT Helpdesk operations focusing on network, cybersecurity, issuance of assets, provision of assets and services under the tower of Infrastructure support.

The ideal candidate will have a strong background in IT Project Management skills with a good knowledge with business process re-engineering and the ability to support an end user environment. The candidate must demonstrate strong applicable experiences with helpdesk support services, network infrastructure, cybersecurity compliance and Software As a Service. Someone with strong experiences in implementing and supporting end user environment is a plus. Other duties include procurement, involvement in projects / CR implementation and events support implementation.

The incumbent is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays. Although he/she is largely expected to work in an indoor environment, he may be required to work over weekends and public holidays to support in organisation events.

Key Responsibility Areas

Strategic Planning and Management

a.    The candidate should have strong knowledge on commercial cloud services monitoring or have done migration from on premises to the commercial cloud.

b.    The candidate should have good knowledge of Microsoft Platform As a Service.

c.     Work and monitor team to ensure the firewalls, mobile device management rules are configured to protect and operate effectively and efficiently.

d.    Work and resolved all IT Helpdesk assigned tickets are follow up, closed and resolved daily.

e.    The candidate should have strong knowledge of Microsoft Office 365, Outlook, SharePoint, One Drive and One Note and to provide necessary guidance to IT helpdesk and team supporting the functions.

f.      Work and ensure team submit all vendor payment are raised on time within the BC systems for Head of Department (HOD) approval.

g.    Responsible for corporate network infrastructure and cybersecurity hygiene and controls.

h.    Responsible for team admin access control is updated regularly and up to date.

i.      Responsible for corporate network, remote access availability for HQ office and satellites office to perform at acceptable agreed service level.

j.      Responsible to ensure vendor conduct daily heath check on network stability and availability.

k.     Work with helpdesk and managed services vendor to conduct weekly incident management meeting and to ensure services are delivered as per agreed service level agreement.

l.      Review and draft IT infrastructure , security operational policies, standards and guidelines for HOD approval. 

m.   Identify system enhancements and propose solutions to HOD and management team and liaise with vendors to execute enhancements.

Vendor and Contract Management

a.    Manage contracts’ documentation and vendor relationships.

b.    Manage vendors’ deliverables and service level agreements.

c.     Manage tender management for the procurement of vendor services.

d.    Responsible in contract renewal for services under the Infra Team which includes all DIT Assets, Broadband Services, Cybersecurity software services are on time for HOD approval.

e.    Supervise when vendors carrying out deployment or development tasks.

Financial Planning and Management

a.    Oversees and ensure that company IT assets are maintained regularly and tracked according to asset management system.

b.    Responsible in providing budget for department’s forecasting and budgeting activities within Infra team.

c.     Responsible for the assets budget outcomes to ensure proper utilisation and accounting of resources.

d.    Lead and drive monthly, quarterly stock take exercise and participate in yearly stock take event.

Team Leadership and Management

a.    Set goals and performance standards for direct reports.

b.    Mentor direct reports and provide feedback to support their personal and professional development.

c.     Conduct in-house briefing and training as required.

Others

Any other duties as assigned by the HOD.

Requirements

a. 8 to 10 years of relevant professional IT experiences preferred.

b. Degree in Information Systems, Computer Science, or equivalent from any recognised institution

c. Relevant post-graduate and/or professional qualification is preferred

d. 8 years with Project Management experience preferred with ability to lead and drive independently from medium to large scale project. Preferably in the development, implementation and deployment of IT plans and activities

e. Familiar in Microsoft Office 365 platform, Software As a Service as it pertains to feature sets that integrate with Microsoft Dynamics solutions including SharePoint and OneDrive/OneNote

f. Familiar in setting up firewalls rules, mobile device management rules is crucial.

g. Experience in Commercial Cloud services, preferably Azure, AWS Cloud platform is a plus.

h. Experience in managing IT desktop support services and familiar with basic ITIL foundation model.

i. Good interpersonal skills and ability to manage stakeholders across different levels.

j. Creative and analytical thinking ability

k. Sound decision-making and problem-solving skills

l. Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.

m. Able to work independently.

n. Able to work in team with collaboration.

o. Meticulous and able to work under pressure to meet deadlines

p. Good written and verbal communication skills.

q. Can Do Attitude.

Job Summary

The jobholder (2 year contract) supports the Manager and reports to Head of Department (HOD) in developing and implementing digital and information technology solutions for the organisation. He/she is responsible for managing related tasks including procurement, involvement in projects / CR implementation and events support implementation.

The ideal candidate will have a strong background in IT Project Management skills with a good knowledge with business process re-engineering and the ability to support an end user environment.

The candidate must be familiar with helpdesk support services, network infrastructure, cybersecurity compliance and Software As a Service.

Someone with strong experience in implementing and supporting the financial ERP and CRM system is a plus.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key Responsibility Areas

Systems Monitoring and Management

a.    The candidate should have knowledge on commercial cloud services monitoring or have done migration from on premises to the commercial cloud.
b.    The candidate should have deep knowledge of Microsoft Dynamics 365 and Customer Relationship Management (CRM) both in all technical and functional areas with strong knowledge in system integration.
c.     Work and monitor to ensure the existing and current system applications such as CRM (CCIS), Corporate Website and Business Central (BC) and Human Resource Information (HRiQ) systems operate effectively and efficiently.
d.    Work and resolved all IT Helpdesk applications tickets are follow up, closed and resolved daily.
e.    Work and submit all applications vendor payment are raised on time within the BC systems for Head of Department (HOD) approval.
f.      Work and monitor admin access for software subscriptions
g.    Work and monitor to ensure vendor support services are within the agreed service level agreement.
h.    Identify system enhancements and propose solutions to HOD and management team and liaise with vendors to execute enhancements.
i.      Provide inputs and draft Standard Operating Procedures for DIT.
j.      Provide onsite support to satellites office if required.

Project Planning and Management

a.    Understand MENDAKI, Digital Transformation and Roadmap.
b.    Understand the software development life cycle.
c.     Gather and translate user requirements into a highly users requirements specification, document technical specification, prepare the necessary tender documents for Manager, HOD approval.
d.    Request for Proposal, Invitation to quote, Invitation to Tender.
e.    Drive, document and plan project activities including project timeline for projects and change request (CR) and solution journey for sharing and updates to HOD and management.
f.      Mapping and documenting interfaces between legacy and new systems.
g.    Drive and execute Project / CR implementation and ensure all deliverables are documented, sign off with proper filing.
h.    Provide user training and user manuals to users of the new system.
i.      Present at MENDAKI meetings or relevant meetings if required.
j.      Deliver and set up DIT devices/resources at designated MENDAKI offices, Satellite Centres or event locations if required.

Vendor and Contract Management

a.    Manage contracts’ documentation and vendor relationships.
b.    Manage vendors’ deliverables and service level agreements.
c.     Responsible in contract renewal for services under the Application Tower which includes, HRiQ, BC, CCIS and Corporate Website are on time for HOD approval.
d.    Assist and supervise when vendors carrying out deployment or development tasks.

Financial Planning and Management

a.    Ensure all DIT software licenses, subscriptions (Capex and Opex) are recorded up to date.
b.    Support Finance in the Annual / Mid Term department’s forecasting and budgeting activities.
c.     Responsible to support HOD for DIT department budget planning and activities.
d.    Point of contact for all DIT financial / budget related activities.
e.    Responsible for monitor budget outcomes to ensure proper utilisation and accounting of resources.
f.      Involve and Participate in Yearly stock take exercise.

Others
a.    Any other duties as assigned by the Manager and HOD.

Requirements

a.    Degree in Information Systems, Computer Science, or equivalent from any recognised institution
b.    5 years of ERP Financial experience / Customer Relationship Management experience preferred.
c.     Experience in Commercial Cloud services, preferably Azure, AWS Cloud platform is a plus.
d.    5 years with strong Project Management experience preferred with ability to lead and drive Independently.
e.    Good interpersonal skills and ability to manage stakeholders across different levels.
f.      Creative and analytical thinking ability
g.    Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
h.    Able to work independently.
i.      Able to work in team with collaboration.
j.      Meticulous and able to work under pressure to meet deadlines
k.     Good written and verbal communication skills.
l.      Can Do Attitude.

Job Summary
The jobholder (2-year contract) will lead MENDAKI’s strategic communications efforts by shaping and executing integrated strategies across media relations and corporate communications. The role focuses on strategic planning, crafting high-impact messaging, and driving initiatives that enhance MENDAKI’s reputation and stakeholder trust.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Strategic Planning
a.    Develop and implement MENDAKI’s annual strategic communications plan for all pillars, reviewed quarterly.
b.    Align communication strategies with organisational priorities and key initiatives.
c.     Identify emerging trends and recommend proactive communication approaches.

 Media Relations
a.    Draft media releases, fact sheets, FAQs, and human-interest stories for MENDAKI initiatives.
b.    Coordinate media coverage for events, including interviews and press briefings, ensuring alignment with the communications calendar.
c.     Maintain strong relationships with media partners and support monthly media engagement activities.
d.    Develop and implement DRIP strategy and rapid response protocols for organic media opportunities.

Corporate Communications
a.    Prepare corporate materials including speeches, talking points, and reports for senior management.
b.    Assist in producing corporate publications such as the Annual Report and monthly CEO communications.
c.     Support internal communications initiatives, including drafting content for internal bulletins and stakeholder updates.
d.    Develop brand persona for leadership team and ensure consistent messaging across platforms.

Monitoring & Reporting
a.    Conduct daily media and social listening scans, including sentiment analysis and trend insights.
b.    Maintain archives of media coverage and prepare periodic reports for internal stakeholders.
c.     Track and report communication effectiveness, recommending improvements based on data insights.
d.    Lead research studies and provide strategic recommendations based on findings.

Requirements

a.      At least 3-5 years of relevant experience with proven expertise in strategic communications, media relations, and corporate communications.
b.      Degree in Communications, Journalism, Public Relations, or other relevant qualifications from any recognised institution
c.      Strong command of written and spoken English and Malay, with ability to craft high-impact messaging for diverse audiences
d.      Strong strategic planning and advisory skills, with experience in developing integrated communication strategies
e.      Strong interpersonal skills and ability to manage stakeholders across different levels
f.        Strong project management and time management capabilities, with a track record of delivering complex initiatives under tight deadlines.
g.      Good knowledge of trends in the MM issues is an advantage.
h.      Proficient in Microsoft Office applications
i. Knowledge of digital media marketing and campaigns is an advantage.

Job Summary

The jobholder (2-year contract) will lead MENDAKI’s Marketing Communications function, driving brand visibility and engagement across multiple platforms. This role supports the Director in leading the department and oversees two key teams, Corporate Marketing and Digital Media, to ensure cohesive branding, impactful campaigns, and innovative digital strategies that align with the organisation’s vision and mission.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Corporate Marketing

a. Serve as the brand guardian, ensuring consistent application of MENDAKI’s brand identity across all touchpoints.

b. Develop and execute integrated marketing campaigns to promote organisational initiatives and programmes.

c. Oversee the production of marketing collaterals, merchandise, and website content.

d. Drive employer branding and shape the brand persona of leadership to strengthen organisational reputation.

e. Manage publicity efforts to enhance MENDAKI’s visibility in the corporate and community sectors.

Digital Media

a. Lead social media management for corporate pages, ensuring a strong and authentic digital presence.

b. Define and maintain MENDAKI’s social media identity and voice.

c. Develop and implement digital marketing strategies, including paid campaigns and SEO/SEM initiatives.

d. Build and manage influencer engagement to amplify MENDAKI’s reach and impact.

Creative & Content Production

a. Oversee content creation for digital and offline platforms, ensuring high-quality storytelling and visual appeal.

b. Manage video production and editing for campaigns and organisational events.

c. Monitor trends to keep MENDAKI’s content fresh, relevant, and engaging.

d. Ensure timely delivery of visual assets for marketing and digital initiatives.

Leadership & Team Development

a. Provide strategic direction and mentorship to the Corporate Marketing and Digital Media teams.

b. Foster a culture of creativity, collaboration, and continuous improvement.

c. Ensure effective resource allocation and project management across multiple campaigns.

Requirements

a.    5–7 years of relevant professional experience in marketing communications, with leadership and supervisory responsibilities.

b.    Strong expertise in brand management, campaign execution, and digital marketing.

c.     Demonstrated ability to communicate persuasively and manage stakeholder relationships across different levels.

d.    Experience in social media strategy, influencer engagement, and content production.

e.    Flexible, resourceful, and able to manage multiple projects effectively and efficiently.

f.      Strong network in the corporate sector is an advantage.

g.    Good knowledge of trends in the Malay/Muslim issues is an advantage.

h.    A degree in Marketing, Mass Communications, Digital Media, or a related discipline from a recognised institution is preferred.

Job Summary
The jobholder (2-year contract) is the Lead for Research and Development function and supports Future Ready and the Engagement Group’s HODs in the Research, Design and Evaluation of youth and employability issues, community and family engagement issues to better meet the needs of the Malay/Muslim community.

The job holder also supports the HOD in managing the team’s financial and budgeting matters.

Key Responsibility Areas

Research Areas

a.    Assist the HOD in establishing partnerships with research agencies, academicians and experts in the four areas of Education, Family, Youth and Employability in the Malay/Muslim Voluntary Sector as well as national level, to facilitate work in the Research and Programme Evaluation Team.

b.    Assist the HOD in conceptualising and developing research proposals/frameworks required to gain an in-depth understanding of education, youth and family-related issues and concerns affecting the Malay/Muslim community.

c.     Conduct environmental scanning and trend analysis in the areas which have an impact on the organisation’s work plan and/or Malay/Muslim community.

d.    Digest and communicate RPE research agenda/findings and trends to stakeholders, including MENDAKI’s management. Recommend strategies/action plans where possible to address those issues.

Stakeholder Management (Internal and External)

a.    Assist the HOD to lead engagements and strengthen partnerships with key stakeholders such as ministries, national agencies, and Institutes of Higher Learning (IHLs) and internally with MENDAKI’s teams.

b.    Develop a framework of collaboration with partners/ stakeholders in data management and information sharing.

Policy Analysis and Publications

a.    Digest national policy trends and their implications for the Malay/Muslim Community.

b.    Communicate policy trends and analysis through platforms and sharing sessions (policy forums, online channels).

c.     Guide the research interest of the department in terms of current and future needs.

d.    Identify future areas of interest in the context of the Malay/Muslim Community interests.

e.    Publish research findings and translate trend analysis into readable annual publications i.e. Policy Digest, Rubrix, and Occasional Papers.

f.      Contribute to authored, co-write occasional papers.

Research, Data and Programme Evaluation Support 

a.    Partner policy-ops team in research, analysis and evaluation requirements.

b.    Manage organisational data profiling, mapping and analysis.

Other Duties

a.    Provide executive support for Management Meetings/ Conferences.

b.    Planning of the department budget (Mid-term and Year-end).

c.     Deliverables of Research & Programme Evaluation work.

d.    New project and initiatives to build the team’s content and capacity.

In achieving the above, the Job holder will work under the direct and close guidance of the HOD and with the support of the relevant support departments.

Requirements

• Degree in any related field from a recognised institution.

• At least 5 years of relevant professional experience.

• Exposure to Research Methods and Analysis.

• Exposure in Departmental Work Planning.

• Exposure to Data Analysis.

• High level of organisational skills with an ability to work well under pressure.

• Demonstrable leadership competencies, team-oriented, interpersonal skills, creative problem solving, results-driven and meticulous.

• Able to think strategically and translate strategies into operational and tangible results.

• Meticulous and able to work under minimal supervision.

• Organised with good Communication and Interpersonal skills.

Job Summary
The jobholder (2-year contract) reports directly to the Assistant Director (Outreach). The jobholder plans and executes outreach efforts and stakeholders’ management within the Town under his/her charge to enhance awareness of MENDAKI services and programmes. The jobholder also serves as the point-of-contact to facilitate referrals and increase enrolment of target groups in MENDAKI programmes, so more of the Malay/Muslim (MM) community would benefit from MENDAKI services and programmes.

Key Responsibility Areas

• Identifying and mapping out various partners and stakeholders [e.g. Social Service Agencies, Social Service Offices, preschools, schools, MP/Adviser, preschools, schools, institutions of higher learning, other M3 agencies, MM organisations] operating within the Town under his/her charge.

•  Planning and executing outreach efforts to engage the identified partners and stakeholders, and target groups and foster good working relation with these partners and stakeholders.

•  Serving as the point-of-contact between the partners/stakeholders and MENDAKI to facilitate referrals of cases to MENDAKI for assistance and enrolment in MENDAKI programmes.

•  Raising awareness of the services and programmes offered by MENDAKI.

•  Identifying partners that MENDAKI could collaborate to benefit the MM community and working with the Partnerships Team to establish and formalise the partnerships.

•  Increasing and tracking participation/enrolment of target groups in relevant MENDAKI programmes based on the number identified in the dashboard for each Town to meet the targets at the Team and organisational levels.

•  Coordinating resources required by families managed by EG Care Advisors, from both within and outside MENDAKI, and coordinating community resources required by MENDAKI to conduct its programmes.

In carrying out the above, the jobholder will work with EG Care Advisors under the guidance of the Assistant Director (Outreach) and with the support of the relevant Teams in MENDAKI.

Requirements

• Preferably possess a degree.

• Have a minimum of 3 years of experience in community outreach and/or stakeholder management.

• Possess excellent organisational, interpersonal and communication skills.

• Be able to work independently and effectively in teams.

• Be able to quickly adapt and evolve to better understand the needs of partners, stakeholders and clients and meet new trends.

• Possess the ability to problem solve – understand the root causes and recommend solutions.

• Have a growth mindset and “dare to try” attitude – open to learn and try new/innovative ideas and learn from others.

Key Responsibility Areas

Data Migration Training

a. Attend training by respective departments on their data migration requirements and the verification approach.

 
Data Verification

a. Check the extracted data against the original source to identify data discrepancies. Such discrepancies may potentially result in compromised data integrity and interfere with the operation of the new system.

i.    Identify duplicate records.

ii.    Identify data translation errors.

iii.     Identify missing records or fields.

b. For the identified data discrepancies, the support staff must alert MENDAKI staff and vendors on the treatment of these discrepancies.

 Data Mapping and Cleaning

a. Transform data fields from different sources into a consistent format.

b. Identify quality issues.

c. Correct inconsistent values.

d. Remove duplicates.

e. Fix structural errors.

f. Standardise the data.

g. Spot and remove unwanted outliers.

h. Address missing data.

i. Validate and cross-check

Data Migration Wrap-Up

a.   Ensure that the verified data are documented and seek verification by department project workgroup members.

Involved in project planning, system testing, cut over preparation work and roll out for CRM Salesforce applications in batches.

Other duties as assigned.

Requirements

a. Poly graduate with IT training.

b. Excellent written and verbal communication skills

c. Highly Organised.

d. Detailed Oriented.

e. Ability to prioritise and meet deadlines.

f. Proficient in Microsoft Office, Word, and Excel.

g. Familiar with the Microsoft registration programme, with the MENDAKI tuition programme is highly recommended.

Job Summary
The jobholder (2-year contract) will support MENDAKI’s strategic communications efforts by managing media relations and corporate communications activities. The role will develop content, coordinate media engagement, and ensure consistent messaging across platforms.

Key Responsibility Areas

Media Relations

a.    Draft media releases, fact sheets, FAQs, and human-interest stories for MENDAKI initiatives.

b.    Coordinate media coverage for events, including interviews and press briefings, ensuring alignment with the communications calendar.

c.     Maintain strong relationships with media partners and support monthly media engagement activities.

Corporate Communications

a.    Prepare corporate materials including speeches, talking points, and reports for senior management.

b.    Assist in producing corporate publications such as the Annual Report and monthly CEO communications.

c.     Support internal communications initiatives, including drafting content for internal bulletins and stakeholder updates.

Monitoring & Reporting

a.    Conduct daily media and social listening scans, including sentiment analysis and trend insights.

b.    Maintain archives of media coverage and prepare periodic reports for internal stakeholders.

Track and report communication effectiveness, recommending improvements based on data insights.

Requirements

a.      At least 1-3 years of relevant experience preferred

b.      Degree in Communications, Journalism, Public Relations, or other relevant qualifications from any recognised institution

c.      Strong command of written and spoken English and Malay languages.

d.      Strong interpersonal skills and ability to manage stakeholders across different levels

e.      Strong project management and time management skills

f.        Sound decision-making and problem-solving skills

g.      Resourceful and takes initiative to effect change

h.      Able to work under pressure to meet deadlines

i.        Proficient in Microsoft Office applications

j.        Knowledge of digital media marketing and campaigns is an advantage

Job Summary
The jobholder (2 year contract) supports the Future Ready department in its efforts to help youth in post-secondary education become resilient and future ready. The jobholder is responsible for the youth engagement and mentoring efforts at the ITE colleges.

The jobholder may be required to work over weekends, weeknights and public holidays to support events and activities, and will be based in our Youth Space centre in one of the ITE colleges.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Strategic and Partnership Management
a. Keep abreast of education and youth issues and trends in the community.
b. Work with schools and partners to ensure a coordinated and effective approach to youth outreach and engagement.
c. Support the department in identifying and networking with potential and existing community partners.
d. Collaborate with ITE partners, community agencies, and volunteers for the
e. Engage ITE Student Development Officers, ITE Class Advisors, counsellors, and partners to coordinate Youth Space operations, mentoring programmes, and student referrals.

Youth Space Operations
a. Manage day to day operations of assigned Youth Space@ITE centre with 2 other officers.
b. Lead the organisation of resources, manpower and collaterals for the successful delivery of services in centre.|
c. Evaluate the effectiveness of centre activities and services through the collection and analysis of feedback.

Youth Mentoring
a. Provide one-to-one and group mentoring to students, focusing on social-emotional development, study motivation, and personal growth.
b. Conduct the #amPowered@ITE mentoring programme either within classroom settings or at the Youth Space centre.
c. Develop mentoring action plans to mitigate student issues, track progress, and ensure timely follow-up.
d. Maintain professional boundaries and apply youth engagement best practices to build rapport and trust.
e. Engage mentees and mentors pre, during and post mentoring session.
f. Manage databases of mentors and mentees enrolled into the programmes.
g. Evaluate effectiveness of mentoring sessions and programmes through the collection and analysis of feedback.

Financial Planning and Management
a. Assist in the department’s forecasting and budgeting activities for Youth Space operations.
b. Implement budget plans to manage resource allocations to department’s programmes.
c. Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Others
a. Update and generate departmental progress reports for updates to the management.
b. Prepare reports on Youth Space operations and engagement for management and stakeholders.
c. Any other duties as assigned by the Assistant Director (AD) and HOD.

Requirements
a. Degree in relevant fields preferred.
b. 2 – 3 years of experience in programme management, mentoring or youth engagement preferred. Senior EO role can be considered for candidates with longer work experience.
c. Good understanding of youth, education, and employment landscapes.|
d. Strong interpersonal skills and ability to manage stakeholders across different levels.
e. Able to communicate persuasively.
f. Able to engage with youths.
g. Team leadership skills.