Job Summary
The jobholder (2-year contract) reports to TL and supports EG’s work in providing case management to individuals /families to close last-mile service delivery to remove barriers to learning and growth.
Key Responsibility Areas
Case Management – Case managers work with individuals/ families through the conduct of holistic assessments of their needs and the delivery of targeted interventions.
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Conduct holistic assessments of clients and their family members, identifying areas of need and intervention.
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Partner with the client in developing care plans to meet his/her needs.
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Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.
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Connect clients to resources and facilitate them in tapping on these resources.
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Advocate for clients at both the individual and macro levels.
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Organise and attend case discussion platforms and present cases for discussion.
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Guide Executive Assistants/interns in the conduct of care management.
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Collate data tracking outcomes for clients through the care management
Administrative
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Track the progress of cases/individuals/families being managed and ensure case notes are updated to provide records of the work conducted.
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Collaborate with internal departments and partners to provide resources and support to families
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In achieving the above, the jobholder will work with the team under the direct and close guidance of the TL and with the support of the relevant support departments.
Requirements
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A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.
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A growth mindset. Staff would need to be open to learn new methods and learn from one another.
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Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
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Excellent organisational, interpersonal and communication skills.
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Able to work independently and in teams.
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Ability to problem-solve – understand the root causes and recommend targeted solutions.
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Degree in Social Work/ Psychology or other related degrees. Experience in case management, community outreach and/or partnership management preferred. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.