Senior/Executive Officer, Social Caseworker

Job Summary

The jobholder (2-year contract) reports to TL and supports EG’s work in providing case management to individuals /families to close last-mile service delivery to remove barriers to learning and growth.

Key Responsibility Areas

Case Management – Case managers work with individuals/ families through the conduct of holistic assessments of their needs and the delivery of targeted interventions.

• Conduct holistic assessments of clients and their family members, identifying areas of need and intervention.

• Partner with the client in developing care plans to meet his/her needs.

• Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.

• Connect clients to resources and facilitate them in tapping on these resources.

• Advocate for clients at both the individual and macro levels.

• Organise and attend case discussion platforms and present cases for discussion.

• Guide Executive Assistants/interns in the conduct of care management.

• Collate data tracking outcomes for clients through the care management

Administrative

• Track the progress of cases/individuals/families being managed and ensure case notes are updated to provide records of the work conducted.

• Collaborate with internal departments and partners to provide resources and support to families

• In achieving the above, the jobholder will work with the team under the direct and close guidance of the TL and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.

• A growth mindset. Staff would need to be open to learn new methods and learn from one another.

• Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.

• Excellent organisational, interpersonal and communication skills.

• Able to work independently and in teams.

• Ability to problem-solve – understand the root causes and recommend targeted solutions.

• Degree in Social Work/ Psychology or other related degrees. Experience in case management, community outreach and/or partnership management preferred. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.